-18
NPS
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OMD Worldwide
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About OMD Worldwide's Brand
OMD is a media communications agency committed to delivering sharper insights, smarter ideas and stronger results.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
OMD Worldwide NPS
OMD Worldwide's Net Promoter Score (NPS) is a -18 with 32% Promoters, 18% Passives, and 50% Detractors. Net Promoter Score tracks whether OMD Worldwide's customers would recommend using the product based on a scale of -100 to 100.
OMD Worldwide Overall NPS
| 32% | Promoters |
|---|---|
| 18% | Passives |
| 50% | Detractors |
OMD Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 10 | Apr 2022 | 10 |
May 2022 18 | May 2022 | 18 |
Jul 2022 25 | Jul 2022 | 25 |
Aug 2022 14 | Aug 2022 | 14 |
Sep 2022 -5 | Sep 2022 | -5 |
Feb 2023 0 | Feb 2023 | 0 |
Jun 2023 -6 | Jun 2023 | -6 |
Aug 2024 -6 | Aug 2024 | -6 |
Oct 2024 -13 | Oct 2024 | -13 |
Feb 2025 -16 | Feb 2025 | -16 |
Mar 2025 -15 | Mar 2025 | -15 |
Jul 2025 -18 | Jul 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OMD Worldwide NPS by Gender
OMD Worldwide's NPS was rated -50 by Male customers on Comparably.
Male
-50
OMD Worldwide's NPS was rated -50 by Male customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Female
N/A
OMD Worldwide's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
OMD Worldwide NPS by Ethnicity
OMD Worldwide's NPS was rated -100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -100 | Other | -100 |
OMD Worldwide NPS by Age
OMD Worldwide's NPS was rated 0 points by customers ages 31-35 on Comparably.
OMD Worldwide Customer Reviews
Out of the 3 OMD Worldwide customer reviews 1 was positive and 2 were constructive. OMD Worldwide customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
OMD Worldwide Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of OMD Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OMD Worldwide Customer Loyalty Score by Gender
OMD Worldwide's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OMD Worldwide.
Male
100%
Yes
Female
N/A
Yes
OMD Worldwide Customer Loyalty Score by Ethnicity
OMD Worldwide's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OMD Worldwide.
100
out of 100
Other
OMD Worldwide Customer Loyalty Score by Age
OMD Worldwide's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of OMD Worldwide.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
OMD Worldwide Product Quality
3.9/5
OMD Worldwide has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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OMD Worldwide Product Information
OMD Worldwide’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.omd.com
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Quick Insights into OMD Worldwide Product Quality
OMD Worldwide's Product Quality score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked OMD Worldwide's Product Quality.
Ranked OMD Worldwide Product Quality the Highest
OMD Worldwide Product Quality Score by Gender
OMD Worldwide's Product Quality score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OMD Worldwide.
Male
3.3/5
Female
N/A
OMD Worldwide Product Quality Score by Ethnicity
OMD Worldwide's Product Quality score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OMD Worldwide.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
OMD Worldwide Product Quality Score by Age
OMD Worldwide's Product Quality score was rated 3.2 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of OMD Worldwide.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.2 | 31-35 | 3.2 |
OMD Worldwide Pricing
OMD Worldwide ROI & Value For Money
3.5/5
OMD Worldwide has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into OMD Worldwide ROI
OMD Worldwide's ROI score was rated highest by customers ages 31-35.
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Ranked OMD Worldwide ROI the Highest
OMD Worldwide ROI Score by Gender
OMD Worldwide's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OMD Worldwide.
Male
2.6/5
Female
N/A
OMD Worldwide ROI Score by Ethnicity
OMD Worldwide's ROI score was rated 2 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OMD Worldwide.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2 | Other | 2 |
OMD Worldwide ROI Score by Age
OMD Worldwide's ROI score was rated 2.9 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of OMD Worldwide.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.9 | 31-35 | 2.9 |
OMD Worldwide Customer Satisfaction (CSAT)
OMD Worldwide Customer Satisfaction (CSAT) Score
88 / 100
OMD Worldwide has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OMD Worldwide Customer Satisfaction
OMD Worldwide's Customer Satisfaction score was rated highest by customers ages 31-35.
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Ranked OMD Worldwide Customer Satisfaction the Highest
OMD Worldwide Customer Satisfaction Score by Gender
OMD Worldwide's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OMD Worldwide.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
OMD Worldwide Customer Satisfaction Score by Ethnicity
CSAT according to Other
OMD Worldwide's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OMD Worldwide.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
OMD Worldwide Customer Satisfaction Score by Age
OMD Worldwide's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of OMD Worldwide.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
OMD Worldwide Customer Service
3.9/5
OMD Worldwide has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About OMD Worldwide's Customer Service
Address
195 Broadway, New York City, NY
Website
http://www.omd.com
Phone Number
+212 590 7100
Quick Insights into OMD Worldwide Customer Service
OMD Worldwide's Customer Service score was rated highest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked OMD Worldwide's Customer Service score.
Ranked OMD Worldwide Customer Service the Highest
OMD Worldwide Customer Service Score by Gender
OMD Worldwide's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OMD Worldwide.
Male
3.5/5
Female
N/A
OMD Worldwide Customer Service Score by Ethnicity
OMD Worldwide's Customer Service score was rated 3.1 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OMD Worldwide.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.1 | Other | 3.1 |
OMD Worldwide Customer Service Score by Age
OMD Worldwide's Customer Service score was rated 3.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of OMD Worldwide.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
OMD Worldwide as an Employer
3.4/5
OMD Worldwide has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
OMD Worldwide scored a -18 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of OMD Worldwide would recommend the brand to a friend. ENPS measures how likely OMD Worldwide employees would recommend working at OMD Worldwide to a friend.
Net Promoter Score
-18
NPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
