24
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
One Medical
Marketing or Exec? Claim Your Free Account
About One Medical's Brand
One Medical Group is an innovative primary care practice.
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
One Medical CMO
Doug Sweeny
Doug Sweeny serves as the Chief Marketing Officer of One Medical Group. Doug started at One Medical Group in May of 2018. Doug currently resides in the San Francisco Bay Area.
One Medical NPS
One Medical's Net Promoter Score (NPS) is a 24 with 54% Promoters, 16% Passives, and 30% Detractors. Net Promoter Score tracks whether One Medical's customers would recommend using the product based on a scale of -100 to 100.
One Medical Overall NPS
| 54% | Promoters |
|---|---|
| 16% | Passives |
| 30% | Detractors |
One Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 33 | Jul 2023 | 33 |
Sep 2023 33 | Sep 2023 | 33 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 33 | Jan 2024 | 33 |
Feb 2024 31 | Feb 2024 | 31 |
Mar 2024 31 | Mar 2024 | 31 |
Apr 2024 29 | Apr 2024 | 29 |
May 2024 27 | May 2024 | 27 |
Jul 2024 26 | Jul 2024 | 26 |
Oct 2024 26 | Oct 2024 | 26 |
Mar 2025 27 | Mar 2025 | 27 |
Aug 2025 25 | Aug 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
One Medical NPS by Gender
Male customers rated One Medical's NPS 43 points higher than Female customers.
Male
32
One Medical's NPS was rated 32 by Male customers on Comparably.
63%
Promoters
6%
Passives
31%
Detractors
Female
-11
One Medical's NPS was rated -11 by Female customers on Comparably.
33%
Promoters
23%
Passives
44%
Detractors
One Medical NPS by Ethnicity
One Medical's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 12 | Caucasian | 12 |
African American/Black 67 | African American/Black | 67 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
One Medical NPS by Age
One Medical's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
One Medical NPS by Usage
One Medical's NPS was rated the highest by customers who have used One Medical's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 29 | 1 to 2 Years | 29 |
2 to 5 Years 38 | 2 to 5 Years | 38 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years 0 | Over 10 Years | 0 |
One Medical Customer Reviews
Out of the 7 One Medical customer reviews 4 were positive and 3 were constructive. One Medical customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
One Medical Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of One Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
One Medical Customer Loyalty Score by Gender
Male customers rated One Medical's Customer Loyalty score 3% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of One Medical.
Male
83%
Yes
Female
80%
Yes
One Medical Customer Loyalty Score by Ethnicity
One Medical's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of One Medical.
79
out of 100
Caucasian
100
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
One Medical Customer Loyalty Score by Age
One Medical's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of One Medical.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
31-35 70% | 31-35 | 70% |
41-45 70% | 41-45 | 70% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
56-60 78% | 56-60 | 78% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
One Medical Customer Loyalty Score by Usage
One Medical's Customer Loyalty score was rated the highest by customers who have used One Medical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
One Medical Customer Loyalty Score by Industry
One Medical's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
One Medical Product Quality
3.9/5
One Medical has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock One Medical's overall Product Quality score rated by its users and customers.
One Medical Product Information
One Medical’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated One Medical's product the highest. Reviewers from the Legal industry rated One Medical the lowest at 3.2.
- Website
- http://www.onemedical.com
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Quick Insights into One Medical Product Quality
One Medical's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked One Medical's Product Quality.
Ranked One Medical Product Quality the Highest
Ranked One Medical Product Quality the Lowest
One Medical Product Quality Score by Gender
Male customers rated One Medical's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of One Medical.
Male
3.7/5
Female
3.6/5
One Medical Product Quality Score by Ethnicity
One Medical's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of One Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
One Medical Product Quality Score by Age
One Medical's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of One Medical.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 3.5 | 31-35 | 3.5 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.5 | 61-65 | 3.5 |
66+ 1.6 | 66+ | 1.6 |
One Medical Product Quality Score by Usage
One Medical's Product Quality score was rated the highest by customers who have used One Medical's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
One Medical Product Quality Score by Industry
One Medical's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
One Medical Pricing
One Medical ROI & Value For Money
3.7/5
One Medical has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock One Medical's overall ROI score rated by its users and customers.
One Medical Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Legal industry think that they had the lowest ROI from One Medical.
Quick Insights into One Medical ROI
One Medical's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked One Medical's ROI score.
Ranked One Medical ROI the Highest
Ranked One Medical ROI the Lowest
One Medical ROI Score by Gender
Male customers rated One Medical's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of One Medical.
Male
3.6/5
Female
3/5
One Medical ROI Score by Ethnicity
One Medical's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of One Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 2.6 | Asian or Pacific Islander | 2.6 |
One Medical ROI Score by Age
One Medical's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of One Medical.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 3.3 | 31-35 | 3.3 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.5 | 56-60 | 3.5 |
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
One Medical ROI Score by Usage
One Medical's ROI score was rated the highest by customers who have used One Medical's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
One Medical ROI Score by Industry
One Medical's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
One Medical Customer Satisfaction (CSAT)
One Medical Customer Satisfaction (CSAT) Score
65 / 100
One Medical has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
21%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
2%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into One Medical Customer Satisfaction
One Medical's Customer Satisfaction score was rated highest by customers who have used One Medical's products/services for 1 to 2 Years, and rated lowest by customers from the Legal industry.
Sign Up to unlock insights into how customers have ranked One Medical's Customer Satisfaction.
Ranked One Medical Customer Satisfaction the Highest
Ranked One Medical Customer Satisfaction the Lowest
One Medical Customer Satisfaction Score by Gender
Female customers rated One Medical's Customer Satisfaction score 3 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of One Medical.
64 / 100
MaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 36% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 25% |
One Medical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
One Medical's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of One Medical.
69 / 100
Very Satisfied
44%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
31%
CSAT according to African American/Black
One Medical's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of One Medical.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
One Medical's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of One Medical.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
One Medical Customer Satisfaction Score by Age
One Medical's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of One Medical.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 46-50 | 72% |
One Medical Customer Satisfaction Score by Usage
One Medical's Customer Satisfaction score was rated the highest by customers who have used One Medical's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
One Medical Customer Satisfaction Score by Industry
One Medical's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "One Medical Customer Satisfaction Score by Industry",
"text": "One Medical's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Legal industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "One Medical's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "One Medical's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "One Medical's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Legal",
"groupId": 529,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "One Medical's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
}
]
}One Medical Customer Service
3.8/5
One Medical has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock One Medical's overall Customer Service score rated by its users and customers.
About One Medical's Customer Service
Address
1 Embarcadero Center, San Francisco, CA 94111
Website
http://www.onemedical.com
Phone Number
4152910480
One Medical's Social Links
Quick Insights into One Medical Customer Service
One Medical's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked One Medical's Customer Service score.
Ranked One Medical Customer Service the Highest
Ranked One Medical Customer Service the Lowest
One Medical Customer Service Score by Gender
Male customers rated One Medical's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of One Medical.
Male
3.4/5
Female
3.2/5
One Medical Customer Service Score by Ethnicity
One Medical's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of One Medical.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
One Medical Customer Service Score by Age
One Medical's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of One Medical.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 3.5 | 31-35 | 3.5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.4 | 46-50 | 3.4 |
51-55 3.4 | 51-55 | 3.4 |
56-60 3.7 | 56-60 | 3.7 |
61-65 3.5 | 61-65 | 3.5 |
66+ 1.5 | 66+ | 1.5 |
One Medical Customer Service Score by Usage
One Medical's Customer Service score was rated the highest by customers who have used One Medical's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
One Medical Customer Service Score by Industry
One Medical's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
One Medical as an Employer
4.0/5
One Medical has a 4.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
One Medical scored a 24 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of One Medical would recommend the brand to a friend. ENPS measures how likely One Medical employees would recommend working at One Medical to a friend.
Net Promoter Score
24
NPS Score
| 54% | Promoters |
|---|---|
| 16% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
