25
NPS
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Brand Page
OpenX
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About OpenX's Brand
OpenX provides digital and advertising technologies that optimize a company's advertising revenue.
Brand at a Glance
84%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4.4/5
Customer Service
OpenX NPS
OpenX's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether OpenX's customers would recommend using the product based on a scale of -100 to 100.
OpenX Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
OpenX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Mar 2023 80 | Mar 2023 | 80 |
May 2023 49 | May 2023 | 49 |
Jul 2023 37 | Jul 2023 | 37 |
Nov 2023 22 | Nov 2023 | 22 |
Apr 2024 30 | Apr 2024 | 30 |
Jul 2024 18 | Jul 2024 | 18 |
Jan 2026 25 | Jan 2026 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpenX NPS by Gender
OpenX's NPS was rated 72 by Male customers on Comparably.
Male
72
OpenX's NPS was rated 72 by Male customers on Comparably.
86%
Promoters
0%
Passives
14%
Detractors
Female
N/A
OpenX's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
OpenX NPS by Usage
OpenX's NPS was rated 60 points by customers who have used OpenX's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
OpenX Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of OpenX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OpenX Customer Loyalty Score by Gender
OpenX's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
OpenX Customer Loyalty Score by Usage
OpenX's Customer Loyalty score was rated 82% by customers who have used OpenX's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
OpenX Product Quality
3.9/5
OpenX has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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OpenX Product Information
OpenX’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.openx.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Enterprise
SaaS
Quick Insights into OpenX Product Quality
OpenX's Product Quality score was rated highest by customers who have used OpenX's products/services for Less than 1 Year.
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Ranked OpenX Product Quality the Highest
OpenX Product Quality Score by Gender
OpenX's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
OpenX Product Quality Score by Usage
OpenX's Product Quality score was rated 4.3 stars by customers who have used OpenX's products/services for Less than 1 Year.
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OpenX Pricing
OpenX ROI & Value For Money
3.9/5
OpenX has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into OpenX ROI
OpenX's ROI score was rated highest by Male customers.
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Ranked OpenX ROI the Highest
OpenX ROI Score by Gender
OpenX's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
OpenX ROI Score by Usage
OpenX's ROI score was rated 4.5 stars by customers who have used OpenX's products/services for Less than 1 Year.
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OpenX Customer Satisfaction (CSAT)
OpenX Customer Satisfaction (CSAT) Score
100 / 100
OpenX has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OpenX Customer Satisfaction
OpenX's Customer Satisfaction score was rated highest by customers who have used OpenX's products/services for Less than 1 Year.
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Ranked OpenX Customer Satisfaction the Highest
OpenX Customer Satisfaction Score by Gender
OpenX's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OpenX.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
OpenX Customer Satisfaction Score by Usage
OpenX's Customer Satisfaction score was rated 100 points by customers who have used OpenX's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
OpenX Customer Service
4.4/5
OpenX has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About OpenX's Customer Service
Address
888 East Walnut Street, Pasadena, CA 91101
Website
http://www.openx.com
Phone Number
(626) 466-1141
Quick Insights into OpenX Customer Service
OpenX's Customer Service score was rated highest by Male customers.
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Ranked OpenX Customer Service the Highest
OpenX Customer Service Score by Gender
OpenX's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OpenX.
Male
4.8/5
Female
N/A
OpenX Customer Service Score by Usage
OpenX's Customer Service score was rated 4.7 stars by customers who have used OpenX's products/services for Less than 1 Year.
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OpenX as an Employer
3.8/5
OpenX has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
OpenX scored a 25 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of OpenX would recommend the brand to a friend. ENPS measures how likely OpenX employees would recommend working at OpenX to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 20% | Promoters |
|---|---|
| 50% | Passive |
| 30% | Detractors |
