-100
NPS
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Origene Technologies
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About Origene Technologies' Brand
OriGene Technologies, a research tool company, provides a commercial collection of full-length human cDNAs. Among its major competitors, Origene Technologies is ranked in 4th place for NPS while Thermo Fisher Scientific is 1st, and GENEWIZ is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Origene Technologies Ranking
- #3 / 4 of its competitors
Origene Technologies NPS
Origene Technologies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Origene Technologies's customers would recommend using the product based on a scale of -100 to 100.
Origene Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Origene Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
How Other Brands Compare
Origene Technologies is ranked third for NPS among its competitors. Thermo Fisher Scientific and GENEWIZ come in first and second, with Portola Pharmaceuticals coming in at #4.
Origene Technologies |  Thermo Fisher Scientific |  Portola Pharmaceuticals |  GENEWIZ | |
| Global Ranking | #- | #667 | #- | #- |
| NPS | -100 | 20 | - | 0 |
| Valuation Updated every 24 hours for public companies | - | $188.21B | $1.40B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Origene Technologies NPS vs. Competitors
Compared to its competitors, Origene Technologies's NPS is rated right below Portola Pharmaceuticals.
| COMPANY | NPS Score | |
|---|---|---|
| Thermo Fisher Scientific | 20 |
| GENEWIZ | 0 |
 | GenScript | 0 |
 | DNA2.0 | N/A |
 | Fortress Biotech | N/A |
| Portola Pharmaceuticals | N/A |
| Origene Technologies | -100 |
Origene Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Origene Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Origene Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Origene Technologies's Customer Loyalty score is rated right above Thermo Fisher Scientific, and is preceded by GenScript.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GENEWIZ | 100% |
| GenScript | 100% |
| Origene Technologies | 100% |
| Thermo Fisher Scientific | 79% |
| DNA2.0 | N/A |
| Fortress Biotech | N/A |
| Portola Pharmaceuticals | N/A |
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Origene Technologies Product Quality
1.5/5
Origene Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Origene Technologies Product Information
Origene Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.origene.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Origene Technologies Product Quality vs. Competitors
Compared to its competitors, Origene Technologies's Product Quality score is rated right above DNA2.0, and is preceded by GENEWIZ.
| COMPANY | Product Quality Score | |
|---|---|---|
| GenScript | 4/5 |
| Thermo Fisher Scientific | 3.9/5 |
| GENEWIZ | 2.5/5 |
| Origene Technologies | 1.5/5 |
| DNA2.0 | N/A |
| Fortress Biotech | N/A |
| Portola Pharmaceuticals | N/A |
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Origene Technologies Pricing
Origene Technologies ROI & Value For Money
1.5/5
Origene Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Origene Technologies Pricing vs. Competitors
Compared to its competitors, Origene Technologies's ROI score is rated right above DNA2.0, and is preceded by GENEWIZ.
| COMPANY | Pricing Score | |
|---|---|---|
| Thermo Fisher Scientific | 3.8/5 |
| GenScript | 3/5 |
| GENEWIZ | 2/5 |
| Origene Technologies | 1.5/5 |
| DNA2.0 | N/A |
| Fortress Biotech | N/A |
| Portola Pharmaceuticals | N/A |
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Origene Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Origene Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Origene Technologies's Customer Satisfaction score is rated right above DNA2.0, and is preceded by GENEWIZ.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GenScript | 100% |
| Thermo Fisher Scientific | 74% |
| GENEWIZ | 0% |
| Origene Technologies | 0% |
| DNA2.0 | 0% |
| Fortress Biotech | 0% |
| Portola Pharmaceuticals | 0% |
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Origene Technologies Customer Service
1.5/5
Origene Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Origene Technologies's Customer Service
Address
Rockville, MD
Website
http://www.origene.com
Phone Number
3013408606
Origene Technologies Customer Service vs. Competitors
Compared to its competitors, Origene Technologies's Customer Service score is rated right above DNA2.0, and is preceded by GENEWIZ.
| COMPANY | Customer Service Score | |
|---|---|---|
| GenScript | 4/5 |
| Thermo Fisher Scientific | 3.8/5 |
| GENEWIZ | 2/5 |
| Origene Technologies | 1.5/5 |
| DNA2.0 | N/A |
| Fortress Biotech | N/A |
| Portola Pharmaceuticals | N/A |
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Origene Technologies as an Employer
2.9/5
Origene Technologies has a 2.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Origene Technologies scored a -100 for Net Promoter Score and a -80 for Employee Net Promoter Score. NPS gauges how likely a customer of Origene Technologies would recommend the brand to a friend. ENPS measures how likely Origene Technologies employees would recommend working at Origene Technologies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-80
eNPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
