-60
NPS
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OSI Systems
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About OSI Systems' Brand
OSI Systems is a vertically integrated designer and manufacturer of specialized electronic systems and components for critical applications.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
OSI Systems NPS
OSI Systems's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether OSI Systems's customers would recommend using the product based on a scale of -100 to 100.
OSI Systems Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
OSI Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jan 2023 -33 | Jan 2023 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
Feb 2024 -60 | Feb 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OSI Systems NPS by Gender
OSI Systems's NPS was rated -50 by Male customers on Comparably.
Male
-50
OSI Systems's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
OSI Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
OSI Systems Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of OSI Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OSI Systems Customer Loyalty Score by Gender
OSI Systems's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OSI Systems.
Male
78%
Yes
Female
N/A
Yes
OSI Systems Customer Loyalty Score by Industry
OSI Systems's Customer Loyalty score was rated 70% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
OSI Systems Product Quality
3.3/5
OSI Systems has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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OSI Systems Product Information
OSI Systems’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated OSI Systems's product the highest.
- Website
- http://www.osi-systems.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
SaaS
Quick Insights into OSI Systems Product Quality
OSI Systems's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked OSI Systems Product Quality the Highest
OSI Systems Product Quality Score by Gender
OSI Systems's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OSI Systems.
Male
3.5/5
Female
N/A
OSI Systems Product Quality Score by Industry
OSI Systems's Product Quality score was rated 3.8 stars by Aerospace and Aviation industry customers.
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OSI Systems Pricing
OSI Systems ROI & Value For Money
3.5/5
OSI Systems has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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OSI Systems Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into OSI Systems ROI
OSI Systems's ROI score was rated highest by Male customers.
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Ranked OSI Systems ROI the Highest
OSI Systems ROI Score by Gender
OSI Systems's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
OSI Systems ROI Score by Industry
OSI Systems's ROI score was rated 3.8 stars by Aerospace and Aviation industry customers.
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OSI Systems Customer Satisfaction (CSAT)
OSI Systems Customer Satisfaction (CSAT) Score
60 / 100
OSI Systems has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OSI Systems Customer Satisfaction
OSI Systems's Customer Satisfaction score was rated highest by Male customers.
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Ranked OSI Systems Customer Satisfaction the Highest
OSI Systems Customer Satisfaction Score by Gender
OSI Systems's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OSI Systems.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
OSI Systems Customer Satisfaction Score by Industry
OSI Systems's Customer Satisfaction score was rated 67 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}OSI Systems Customer Service
3.5/5
OSI Systems has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About OSI Systems's Customer Service
Address
12525 Chadron Avenue, Hawthorne, CA
Website
http://www.osi-systems.com
Phone Number
1(310)978-0516
Quick Insights into OSI Systems Customer Service
OSI Systems's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked OSI Systems' Customer Service score.
Ranked OSI Systems Customer Service the Highest
OSI Systems Customer Service Score by Gender
OSI Systems's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OSI Systems.
Male
3.9/5
Female
N/A
OSI Systems Customer Service Score by Industry
OSI Systems's Customer Service score was rated 4 stars by Aerospace and Aviation industry customers.
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OSI Systems as an Employer
4.3/5
OSI Systems has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
OSI Systems scored a -60 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of OSI Systems would recommend the brand to a friend. ENPS measures how likely OSI Systems employees would recommend working at OSI Systems to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
