25
NPS
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PacWest Bancorp
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About PacWest Bancorp's Brand
PacWest Bancorp ("PacWest") is a bank holding company with $5.3 billion in assets as of March 31, 2013, with one wholly-owned banking.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
PacWest Bancorp NPS
PacWest Bancorp's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether PacWest Bancorp's customers would recommend using the product based on a scale of -100 to 100.
PacWest Bancorp Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
PacWest Bancorp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Nov 2023 33 | Nov 2023 | 33 |
Jun 2024 25 | Jun 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PacWest Bancorp Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of PacWest Bancorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PacWest Bancorp Product Quality
3.5/5
PacWest Bancorp has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PacWest Bancorp's overall Product Quality score rated by its users and customers.
PacWest Bancorp Product Information
PacWest Bancorp’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
PacWest Bancorp Pricing
PacWest Bancorp ROI & Value For Money
3.5/5
PacWest Bancorp has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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PacWest Bancorp Customer Satisfaction (CSAT)
PacWest Bancorp Customer Satisfaction (CSAT) Score
67 / 100
PacWest Bancorp has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PacWest Bancorp Customer Service
3.5/5
PacWest Bancorp has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About PacWest Bancorp's Customer Service
Address
Los Angeles, CA
Website
http://www.pacificwesternbank.com
Phone Number
(310)877-8500
PacWest Bancorp as an Employer
3.8/5
PacWest Bancorp has a 3.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
PacWest Bancorp scored a 25 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of PacWest Bancorp would recommend the brand to a friend. ENPS measures how likely PacWest Bancorp employees would recommend working at PacWest Bancorp to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 0% | Promoters |
|---|---|
| 43% | Passive |
| 57% | Detractors |
