9
NPS
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PAG
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About PAG's Brand
Founded in 2002, PAG (formerly known as Pacific Alliance Group) is now one of the region’s largest Asia-focused investment managers with
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
PAG NPS
PAG's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether PAG's customers would recommend using the product based on a scale of -100 to 100.
PAG Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
PAG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
Jun 2021 0 | Jun 2021 | 0 |
Jan 2022 13 | Jan 2022 | 13 |
Mar 2022 25 | Mar 2022 | 25 |
Jul 2022 33 | Jul 2022 | 33 |
Aug 2022 20 | Aug 2022 | 20 |
Apr 2024 9 | Apr 2024 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PAG Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of PAG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PAG Product Quality
4/5
PAG has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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PAG Product Information
PAG’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://pagasia.com
PAG Pricing
PAG ROI & Value For Money
3.2/5
PAG has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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PAG Customer Satisfaction (CSAT)
PAG Customer Satisfaction (CSAT) Score
50 / 100
PAG has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PAG Customer Service
3.5/5
PAG has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About PAG's Customer Service
Address
Japan
Website
http://pagasia.com
PAG as an Employer
3.8/5
PAG has a 3.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
PAG scored a 9 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of PAG would recommend the brand to a friend. ENPS measures how likely PAG employees would recommend working at PAG to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
