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NPS
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Brand Page
Pager
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About Pager's Brand
Pager is a virtual care collaboration platform that provides access to whole-person healthcare in a trusted, convenient, connected care experience, like having a “doctor in the family.” Pager helps people make better healthcare decisions by enabling better access and reducing costs, making care simple and easy to understand throughout the entire care journey. Through a combination of hi-tech AI automation and hi-touch concierge services, Pager offers an integrated, full-service experience including triage, telemedicine, e-prescriptions, appointment scheduling, after-care follow-up, care advocacy and customer service. Pager’s omni-channel communications platform connects the fragmented healthcare ecosystem by aggregating a care team of nurses, doctors, pharmacists, coordinators, advocates and more in one place. Pager partners with leading payers, providers and employers representing more than 23 million people across the United States and Latin America.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
5/5
Customer Service
Pager NPS
Pager's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Pager's customers would recommend using the product based on a scale of -100 to 100.
Pager Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Pager NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
May 2021 50 | May 2021 | 50 |
Jan 2023 33 | Jan 2023 | 33 |
Sep 2023 0 | Sep 2023 | 0 |
Mar 2024 -20 | Mar 2024 | -20 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pager Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pager users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pager Product Quality
4/5
Pager has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pager's overall Product Quality score rated by its users and customers.
Pager Product Information
Pager’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://pager.com/
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Pager Pricing
Pager ROI & Value For Money
3.5/5
Pager has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pager's overall ROI score rated by its users and customers.
Pager Customer Satisfaction (CSAT)
Pager Customer Satisfaction (CSAT) Score
66 / 100
Pager has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pager Customer Service
5/5
Pager has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pager's overall Customer Service score rated by its users and customers.
About Pager's Customer Service
Address
169 Madison Ave, York, NY 10016
Website
http://pager.com/
Phone Number
855.374.7038
Pager's Social Links
Pager as an Employer
2.9/5
Pager has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Pager scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Pager would recommend the brand to a friend. ENPS measures how likely Pager employees would recommend working at Pager to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
