73
NPS
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Brand Page
PAIRIN
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About PAIRIN's Brand
PAIRIN uses behavioral science to personalize career exploration, job matching and professional development.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
PAIRIN NPS
PAIRIN's Net Promoter Score (NPS) is a 73 with 82% Promoters, 9% Passives, and 9% Detractors. Net Promoter Score tracks whether PAIRIN's customers would recommend using the product based on a scale of -100 to 100.
PAIRIN Overall NPS
| 82% | Promoters |
|---|---|
| 9% | Passives |
| 9% | Detractors |
PAIRIN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 66 | Aug 2020 | 66 |
Apr 2023 72 | Apr 2023 | 72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PAIRIN Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PAIRIN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PAIRIN Product Quality
4.2/5
PAIRIN has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PAIRIN's overall Product Quality score rated by its users and customers.
PAIRIN Product Information
PAIRIN serves markets in the United States, Europe, Australia, Canada, and United Kingdom. PAIRIN supports Web devices and offers products for small and medium sized businesses.
PAIRIN’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://pairin.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Education
SaaS
Languages Supported
English
Product Type
Recruitment Software
Performance Management & Appraisal Software
Pre-employment Testing Software
PAIRIN Pricing
PAIRIN ROI & Value For Money
4.1/5
PAIRIN has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock PAIRIN's overall ROI score rated by its users and customers.
PAIRIN Pricing Plans
PAIRIN has a pricing structure that accommodates small and medium businesses. Starting from $199/month, PAIRIN uses a subscription model.
Who Uses PAIRIN?
Small Businesses
Medium Businesses
PAIRIN Customer Satisfaction (CSAT)
PAIRIN Customer Satisfaction (CSAT) Score
100 / 100
PAIRIN has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PAIRIN Customer Service
5/5
PAIRIN has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock PAIRIN's overall Customer Service score rated by its users and customers.
About PAIRIN's Customer Service
Address
2628 Walnut St., Denver, CO 80205
Website
http://pairin.com
Phone Number
9703894610
PAIRIN's Social Links
PAIRIN as an Employer
4.4/5
PAIRIN has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PAIRIN scored a 73 for Net Promoter Score and a 96 for Employee Net Promoter Score. NPS gauges how likely a customer of PAIRIN would recommend the brand to a friend. ENPS measures how likely PAIRIN employees would recommend working at PAIRIN to a friend.
Net Promoter Score
73
NPS Score
| 82% | Promoters |
|---|---|
| 9% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
96
eNPS Score
| 96% | Promoters |
|---|---|
| 4% | Passive |
| 0% | Detractors |
