100
NPS
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PayU
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About PayU's Brand
Provider of online card payment processing services. The company provides online payments processor and it offers to online shops a secure way to accept online payments for any type of products and services. Among its major competitors, PayU is ranked in 1st place for NPS while PayPal is 2nd, and DPD is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
PayU Ranking
- #1 / 4 of its competitors
PayU NPS
PayU's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether PayU's customers would recommend using the product based on a scale of -100 to 100.
PayU Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
PayU NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
How Other Brands Compare
PayU is ranked first for NPS among its competitors. PayPal and DPD come in second and third, with Allegro coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PayU Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of PayU users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PayU Customer Loyalty vs. Competitors
Compared to its competitors, PayU's Customer Loyalty score is rated right above DPD, and is preceded by PayPal.
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VS
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PayU Product Quality
1.5/5
PayU has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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PayU Product Information
PayU’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- corporate.payu.com
- Company Size
- 1,001-5,000 Employees
PayU Product Quality vs. Competitors
Compared to its competitors, PayU's Product Quality score is rated right above DPD, and is preceded by PayPal.
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VS
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PayU Pricing
PayU ROI & Value For Money
4/5
PayU has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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PayU Pricing vs. Competitors
Compared to its competitors, PayU's ROI score is rated right above PayPal.
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VS
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PayU Customer Satisfaction (CSAT)
PayU Customer Satisfaction (CSAT) Score
100 / 100
PayU has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PayU Customer Satisfaction vs. Competitors
Compared to its competitors, PayU's Customer Satisfaction score is rated right above PayPal.
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PayU Customer Service
4/5
PayU has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About PayU's Customer Service
Address
, Hoofddorp,
Website
corporate.payu.com
Phone Number
3
PayU Customer Service vs. Competitors
Compared to its competitors, PayU's Customer Service score is rated right above PayPal.
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Consumer vs. Employees
PayU scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of PayU would recommend the brand to a friend. ENPS measures how likely PayU employees would recommend working at PayU to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
