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NPS
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PetMate
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About PetMate's Brand
PetMate’ urban logistics & on-demand transport platform connects you with local drivers who help to transport your beloved pets. Among its major competitors, PetMate is ranked in 2nd place for NPS while Uber is 1st.
Brand at a Glance
85%
Customer Loyalty
3/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
PetMate Ranking
- #2 / 2 of its competitors
PetMate NPS
PetMate's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether PetMate's customers would recommend using the product based on a scale of -100 to 100.
PetMate Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
PetMate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Jun 2023 0 | Jun 2023 | 0 |
How Other Brands Compare
PetMate is ranked second for NPS among its competitors. Uber comes in first.
PetMate |  Uber | |
| Global Ranking | #- | #90 |
| NPS | 0 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $107.19B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PetMate Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of PetMate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PetMate Customer Loyalty vs. Competitors
Compared to its competitors, PetMate's Customer Loyalty score is rated right above Uber.
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PetMate Product Quality
3/5
PetMate has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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PetMate Product Information
PetMate’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.petmate.me
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Mobile App
PetMate Product Quality vs. Competitors
Compared to its competitors, PetMate's Product Quality score is rated right below Uber.
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PetMate Pricing
PetMate ROI & Value For Money
3.5/5
PetMate has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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PetMate Pricing vs. Competitors
Compared to its competitors, PetMate's ROI score is rated right below Uber.
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PetMate Customer Satisfaction (CSAT)
PetMate Customer Satisfaction (CSAT) Score
67 / 100
PetMate has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PetMate Customer Satisfaction vs. Competitors
Compared to its competitors, PetMate's Customer Satisfaction score is rated right below Uber.
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PetMate Customer Service
3/5
PetMate has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About PetMate's Customer Service
Address
143 Cecil Street, GB Building #08-03, Arlington, TX 069542 Singapore
Website
https://www.petmate.me
Phone Number
+6591226356
PetMate Customer Service vs. Competitors
Compared to its competitors, PetMate's Customer Service score is rated right below Uber.
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Consumer vs. Employees
PetMate scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of PetMate would recommend the brand to a friend. ENPS measures how likely PetMate employees would recommend working at PetMate to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
