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NPS
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PizzaExpress
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About PizzaExpress' Brand
A restaurant group with over 400 restaurants across the United Kingdom and 40 overseas in Europe, Hong Kong, India and the Middle East Among its major competitors, PizzaExpress is ranked in 2nd place for NPS while Pizza Hut is 1st.
Brand at a Glance
53%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
PizzaExpress Ranking
- #2 / 2 of its competitors
PizzaExpress NPS
PizzaExpress's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether PizzaExpress's customers would recommend using the product based on a scale of -100 to 100.
PizzaExpress Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
PizzaExpress NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
May 2023 -33 | May 2023 | -33 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
PizzaExpress is ranked second for NPS among its competitors. Pizza Hut comes in first.
PizzaExpress |  Pizza Hut | |
| Global Ranking | #- | #153 |
| NPS | 0 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $33.20B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PizzaExpress NPS vs. Competitors
Compared to its competitors, PizzaExpress's NPS is rated right below Pizza Hut.
| COMPANY | NPS Score | |
|---|---|---|
| Pizza Hut | 5 |
| PizzaExpress | 0 |
PizzaExpress Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of PizzaExpress users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PizzaExpress Customer Loyalty vs. Competitors
Compared to its competitors, PizzaExpress's Customer Loyalty score is rated right below Pizza Hut.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pizza Hut | 74% |
| PizzaExpress | 53% |
Unlock PizzaExpress Customer Loyalty vs. Competitors Data
VS
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PizzaExpress Product Quality
4/5
PizzaExpress has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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PizzaExpress Product Information
PizzaExpress’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.pizzaexpress.com/
- Company Size
- 10,000+ Employees
Industry
Restaurants
Travel
PizzaExpress Product Quality vs. Competitors
Compared to its competitors, PizzaExpress's Product Quality score is rated right above Pizza Hut.
| COMPANY | Product Quality Score | |
|---|---|---|
| PizzaExpress | 4/5 |
| Pizza Hut | 3.6/5 |
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PizzaExpress Pricing
PizzaExpress ROI & Value For Money
3.5/5
PizzaExpress has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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PizzaExpress Pricing vs. Competitors
Compared to its competitors, PizzaExpress's ROI score is rated right above Pizza Hut.
| COMPANY | Pricing Score | |
|---|---|---|
| PizzaExpress | 3.5/5 |
| Pizza Hut | 3.3/5 |
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PizzaExpress Customer Satisfaction (CSAT)
PizzaExpress Customer Satisfaction (CSAT) Score
75 / 100
PizzaExpress has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PizzaExpress Customer Satisfaction vs. Competitors
Compared to its competitors, PizzaExpress's Customer Satisfaction score is rated right above Pizza Hut.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PizzaExpress | 75% |
| Pizza Hut | 68% |
Unlock PizzaExpress Customer Satisfaction vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full PizzaExpress Customer Satisfaction vs. Competitors data and gain insights into your customers today.
PizzaExpress Customer Service
3.8/5
PizzaExpress has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About PizzaExpress's Customer Service
Address
Uxbridge, MA United States of America
Website
http://www.pizzaexpress.com/
PizzaExpress Customer Service vs. Competitors
Compared to its competitors, PizzaExpress's Customer Service score is rated right above Pizza Hut.
| COMPANY | Customer Service Score | |
|---|---|---|
| PizzaExpress | 3.8/5 |
| Pizza Hut | 3.4/5 |
Unlock PizzaExpress Customer Service vs. Competitors Data
VS
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Consumer vs. Employees
PizzaExpress scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of PizzaExpress would recommend the brand to a friend. ENPS measures how likely PizzaExpress employees would recommend working at PizzaExpress to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
