5
NPS
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PresenceLearning
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About PresenceLearning's Brand
PresenceLearning delivers live online speech and occupational therapy sessions for k-12 students and school districts across the U.S.
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
PresenceLearning NPS
PresenceLearning's Net Promoter Score (NPS) is a 5 with 38% Promoters, 29% Passives, and 33% Detractors. Net Promoter Score tracks whether PresenceLearning's customers would recommend using the product based on a scale of -100 to 100.
PresenceLearning Overall NPS
| 38% | Promoters |
|---|---|
| 29% | Passives |
| 33% | Detractors |
PresenceLearning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 10 | May 2022 | 10 |
Jun 2022 18 | Jun 2022 | 18 |
Aug 2022 25 | Aug 2022 | 25 |
Oct 2022 30 | Oct 2022 | 30 |
Nov 2022 22 | Nov 2022 | 22 |
Mar 2023 13 | Mar 2023 | 13 |
Jun 2023 12 | Jun 2023 | 12 |
Jul 2023 18 | Jul 2023 | 18 |
Aug 2023 11 | Aug 2023 | 11 |
Jan 2024 11 | Jan 2024 | 11 |
May 2024 10 | May 2024 | 10 |
Mar 2025 5 | Mar 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PresenceLearning NPS by Gender
PresenceLearning's NPS was rated -33 by Female customers on Comparably.
Female
-33
PresenceLearning's NPS was rated -33 by Female customers on Comparably.
17%
Promoters
33%
Passives
50%
Detractors
Male
N/A
PresenceLearning's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
PresenceLearning NPS by Ethnicity
PresenceLearning's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
PresenceLearning Customer Reviews
Out of the 2 PresenceLearning customer reviews 1 was positive and 1 was constructive. PresenceLearning customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
PresenceLearning Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of PresenceLearning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PresenceLearning Customer Loyalty Score by Gender
PresenceLearning's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PresenceLearning.
Female
70%
Yes
Male
N/A
Yes
PresenceLearning Customer Loyalty Score by Ethnicity
PresenceLearning's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PresenceLearning.
64
out of 100
Caucasian
PresenceLearning Customer Loyalty Score by Industry
PresenceLearning's Customer Loyalty score was rated 87% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PresenceLearning Product Quality
3.6/5
PresenceLearning has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PresenceLearning's overall Product Quality score rated by its users and customers.
PresenceLearning Product Information
PresenceLearning’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Education industry rated PresenceLearning's product the highest.
- Website
- http://presencelearning.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Education
Quick Insights into PresenceLearning Product Quality
PresenceLearning's Product Quality score was rated highest by customers from the Education industry.
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Ranked PresenceLearning Product Quality the Highest
PresenceLearning Product Quality Score by Gender
PresenceLearning's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PresenceLearning.
Female
3.5/5
Male
N/A
PresenceLearning Product Quality Score by Ethnicity
PresenceLearning's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PresenceLearning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
PresenceLearning Product Quality Score by Industry
PresenceLearning's Product Quality score was rated 4 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PresenceLearning Pricing
PresenceLearning ROI & Value For Money
3.5/5
PresenceLearning has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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PresenceLearning Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into PresenceLearning ROI
PresenceLearning's ROI score was rated highest by customers from the Education industry.
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Ranked PresenceLearning ROI the Highest
PresenceLearning ROI Score by Gender
PresenceLearning's ROI score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PresenceLearning.
Female
3/5
Male
N/A
PresenceLearning ROI Score by Ethnicity
PresenceLearning's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PresenceLearning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
PresenceLearning ROI Score by Industry
PresenceLearning's ROI score was rated 3.4 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PresenceLearning Customer Satisfaction (CSAT)
PresenceLearning Customer Satisfaction (CSAT) Score
75 / 100
PresenceLearning has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PresenceLearning Customer Satisfaction
PresenceLearning's Customer Satisfaction score was rated highest by Female customers.
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Ranked PresenceLearning Customer Satisfaction the Highest
PresenceLearning Customer Satisfaction Score by Gender
PresenceLearning's Customer Satisfaction score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PresenceLearning.
60 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
PresenceLearning Customer Service
3.6/5
PresenceLearning has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PresenceLearning's overall Customer Service score rated by its users and customers.
About PresenceLearning's Customer Service
Address
New York City, NY
Website
http://presencelearning.com
Quick Insights into PresenceLearning Customer Service
PresenceLearning's Customer Service score was rated highest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked PresenceLearning's Customer Service score.
Ranked PresenceLearning Customer Service the Highest
PresenceLearning Customer Service Score by Gender
PresenceLearning's Customer Service score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PresenceLearning.
Female
3.1/5
Male
N/A
PresenceLearning Customer Service Score by Ethnicity
PresenceLearning's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PresenceLearning.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
PresenceLearning Customer Service Score by Industry
PresenceLearning's Customer Service score was rated 3.8 stars by Education industry customers.
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PresenceLearning as an Employer
4.1/5
PresenceLearning has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
PresenceLearning scored a 5 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of PresenceLearning would recommend the brand to a friend. ENPS measures how likely PresenceLearning employees would recommend working at PresenceLearning to a friend.
Net Promoter Score
5
NPS Score
| 38% | Promoters |
|---|---|
| 29% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 56% | Promoters |
|---|---|
| 17% | Passive |
| 27% | Detractors |
