0
NPS
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PureSpectrum
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About PureSpectrum's Brand
PureSpectrum offers a complete end-to-end market research and insights platform, helping insights professionals make decisions more efficiently, and faster than ever before. Awarded MR Supplier of the Year at the 2021 Marketing Research and Insight Excellence Awards, PureSpectrum is recognized for their industry-leading data quality. PureSpectrum developed the respondent-level scoring system, PureScore™, and believes their continued success stems from their talent density and dedication to simplicity and quality. In the few years since its inception, PureSpectrum has twice been named one of the Fastest Growing Companies in North America on Deloitte's Fast 500, placed in the Top 50 of the GRIT Most Innovative Companies List, and ranked in the top 20% on the Inc. 5000 list.
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
PureSpectrum NPS
PureSpectrum's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether PureSpectrum's customers would recommend using the product based on a scale of -100 to 100.
PureSpectrum Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
PureSpectrum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 33 | Apr 2022 | 33 |
May 2022 50 | May 2022 | 50 |
Jan 2023 40 | Jan 2023 | 40 |
May 2023 17 | May 2023 | 17 |
Aug 2023 -1 | Aug 2023 | -1 |
Mar 2024 11 | Mar 2024 | 11 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PureSpectrum Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of PureSpectrum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PureSpectrum Product Quality
3.5/5
PureSpectrum has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PureSpectrum's overall Product Quality score rated by its users and customers.
PureSpectrum Product Information
PureSpectrum’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
PureSpectrum Pricing
PureSpectrum ROI & Value For Money
3.4/5
PureSpectrum has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PureSpectrum's overall ROI score rated by its users and customers.
PureSpectrum Customer Satisfaction (CSAT)
PureSpectrum Customer Satisfaction (CSAT) Score
70 / 100
PureSpectrum has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PureSpectrum Customer Service
3.3/5
PureSpectrum has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PureSpectrum's overall Customer Service score rated by its users and customers.
About PureSpectrum's Customer Service
Address
31416 Agoura Road #210, Westlake Village, CA 91361
Website
https://www.purespectrum.com/
Phone Number
(877) 865-PURE
PureSpectrum's Social Links
PureSpectrum as an Employer
4.4/5
PureSpectrum has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PureSpectrum scored a 0 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of PureSpectrum would recommend the brand to a friend. ENPS measures how likely PureSpectrum employees would recommend working at PureSpectrum to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 75% | Promoters |
|---|---|
| 11% | Passive |
| 14% | Detractors |
