18
NPS
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Qorvo, Inc.
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About Qorvo, Inc. Brand
Brand at a Glance
67%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Qorvo, Inc. NPS
Qorvo, Inc.'s Net Promoter Score (NPS) is a 18 with 48% Promoters, 22% Passives, and 30% Detractors. Net Promoter Score tracks whether Qorvo, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Qorvo, Inc. Overall NPS
| 48% | Promoters |
|---|---|
| 22% | Passives |
| 30% | Detractors |
Qorvo, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 13 | May 2022 | 13 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 20 | Jul 2022 | 20 |
Dec 2022 9 | Dec 2022 | 9 |
Jan 2023 17 | Jan 2023 | 17 |
Apr 2023 15 | Apr 2023 | 15 |
May 2023 19 | May 2023 | 19 |
Jun 2023 18 | Jun 2023 | 18 |
Oct 2023 15 | Oct 2023 | 15 |
Mar 2024 8 | Mar 2024 | 8 |
Apr 2024 13 | Apr 2024 | 13 |
Jan 2026 16 | Jan 2026 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Qorvo, Inc. Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Qorvo, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Qorvo, Inc. Product Quality
4/5
Qorvo, Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Qorvo, Inc. Product Information
Qorvo, Inc.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.qorvo.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Qorvo, Inc. Pricing
Qorvo, Inc. ROI & Value For Money
4/5
Qorvo, Inc. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Qorvo, Inc. Customer Satisfaction (CSAT)
Qorvo, Inc. Customer Satisfaction (CSAT) Score
92 / 100
Qorvo, Inc. has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
46%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Qorvo, Inc. Customer Service
4/5
Qorvo, Inc. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Qorvo, Inc.'s Customer Service
Website
https://www.qorvo.com/
Qorvo, Inc. as an Employer
3.9/5
Qorvo, Inc. has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Qorvo, Inc. scored a 18 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Qorvo, Inc. would recommend the brand to a friend. ENPS measures how likely Qorvo, Inc. employees would recommend working at Qorvo, Inc. to a friend.
Net Promoter Score
18
NPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 37% | Promoters |
|---|---|
| 32% | Passive |
| 31% | Detractors |
