91
NPS
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Quantum Metric
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About Quantum Metric's Brand
Quantum Metric began with one simple mission: to improve how organizations use their data to understand their customers and build customer-defined digital products faster. It’s a process called Continuous Product Design, and we strive every day to enable our clients on their customer-centric journey.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Quantum Metric NPS
Quantum Metric's Net Promoter Score (NPS) is a 91 with 94% Promoters, 3% Passives, and 3% Detractors. Net Promoter Score tracks whether Quantum Metric's customers would recommend using the product based on a scale of -100 to 100.
Quantum Metric Overall NPS
| 94% | Promoters |
|---|---|
| 3% | Passives |
| 3% | Detractors |
Quantum Metric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 96 | Aug 2020 | 96 |
Dec 2021 96 | Dec 2021 | 96 |
Jun 2022 92 | Jun 2022 | 92 |
Sep 2022 91 | Sep 2022 | 91 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quantum Metric Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Quantum Metric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quantum Metric Product Quality
3.7/5
Quantum Metric has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Quantum Metric's overall Product Quality score rated by its users and customers.
Quantum Metric Product Information
Quantum Metric serves markets in the United States, Asia, Europe, Middle-East and Africa, Canada, United Kingdom, and Latin America. Quantum Metric supports Web devices and offers products for medium and large sized businesses.
Quantum Metric’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://quantummetric.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
SaaS
Languages Supported
English
Product Type
Customer Experience Software
Analytics Software
Web Analytics Software
Heatmap Software
Quantum Metric Pricing
Quantum Metric ROI & Value For Money
3.4/5
Quantum Metric has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Quantum Metric's overall ROI score rated by its users and customers.
Quantum Metric Pricing Plans
Quantum Metric has a pricing structure that accommodates medium and large businesses. Starting from $25000/year, Quantum Metric uses a subscription model. For the users that are not ready to commit yet, Quantum Metric also offers a free trial.
Who Uses Quantum Metric?
Medium Businesses
Large Enterprises
Quantum Metric Customer Satisfaction (CSAT)
Quantum Metric Customer Satisfaction (CSAT) Score
50 / 100
Quantum Metric has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quantum Metric Customer Service
3.4/5
Quantum Metric has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Quantum Metric's overall Customer Service score rated by its users and customers.
About Quantum Metric's Customer Service
Address
10807 New Allegiance Dr, Colorado Springs, CO 80921
Website
https://quantummetric.com
Phone Number
719.345.2400
Quantum Metric's Social Links
Quantum Metric as an Employer
4.1/5
Quantum Metric has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Quantum Metric scored a 91 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Quantum Metric would recommend the brand to a friend. ENPS measures how likely Quantum Metric employees would recommend working at Quantum Metric to a friend.
Net Promoter Score
91
NPS Score
| 94% | Promoters |
|---|---|
| 3% | Passive |
| 3% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
