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NPS
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Quintessentially
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About Quintessentially's Brand
Among its major competitors, Quintessentially is ranked in 2nd place for NPS while American Express is 1st, and TenGroup Lifestyle Management is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
Quintessentially Ranking
- #2 / 3 of its competitors
Quintessentially NPS
Quintessentially's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Quintessentially's customers would recommend using the product based on a scale of -100 to 100.
Quintessentially Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Quintessentially NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
How Other Brands Compare
Quintessentially is ranked second for NPS among its competitors. American Express and TenGroup Lifestyle Management come in first and third.
Quintessentially |  American Express |  TenGroup Lifestyle Management | |
| Global Ranking | #- | #62 | #- |
| NPS | 0 | 18 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $127.20B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quintessentially NPS vs. Competitors
Compared to its competitors, Quintessentially's NPS is rated right above TenGroup Lifestyle Management , and is preceded by American Express.
| COMPANY | NPS Score | |
|---|---|---|
| American Express | 18 |
| Quintessentially | 0 |
| TenGroup Lifestyle Management | N/A |
Quintessentially Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Quintessentially users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Quintessentially Customer Loyalty vs. Competitors
Compared to its competitors, Quintessentially's Customer Loyalty score is rated right above American Express.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Quintessentially | 100% |
| American Express | 85% |
| TenGroup Lifestyle Management | N/A |
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Quintessentially Product Quality
4.5/5
Quintessentially has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Quintessentially Product Information
Quintessentially’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Travel and Hospitality
Quintessentially Product Quality vs. Competitors
Compared to its competitors, Quintessentially's Product Quality score is rated right above American Express.
| COMPANY | Product Quality Score | |
|---|---|---|
| Quintessentially | 4.5/5 |
| American Express | 3.5/5 |
| TenGroup Lifestyle Management | N/A |
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Quintessentially Pricing
Quintessentially ROI & Value For Money
3.2/5
Quintessentially has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quintessentially Pricing vs. Competitors
Compared to its competitors, Quintessentially's ROI score is rated right above TenGroup Lifestyle Management , and is preceded by American Express.
| COMPANY | Pricing Score | |
|---|---|---|
| American Express | 3.3/5 |
| Quintessentially | 3.2/5 |
| TenGroup Lifestyle Management | N/A |
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Quintessentially Customer Satisfaction (CSAT)
Quintessentially Customer Satisfaction (CSAT) Score
100 / 100
Quintessentially has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quintessentially Customer Satisfaction vs. Competitors
Compared to its competitors, Quintessentially's Customer Satisfaction score is rated right above American Express.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Quintessentially | 100% |
| American Express | 61% |
| TenGroup Lifestyle Management | 0% |
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Quintessentially Customer Service
3.7/5
Quintessentially has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Quintessentially's Customer Service
Address
29 Portland Pl, W1B 1QB United Kingdom
Website
http://www.quintessentially.com
Phone Number
646 760 5610
Quintessentially's Social Links
Quintessentially Customer Service vs. Competitors
Compared to its competitors, Quintessentially's Customer Service score is rated right above American Express.
| COMPANY | Customer Service Score | |
|---|---|---|
| Quintessentially | 3.7/5 |
| American Express | 3.4/5 |
| TenGroup Lifestyle Management | N/A |
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Consumer vs. Employees
Quintessentially scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Quintessentially would recommend the brand to a friend. ENPS measures how likely Quintessentially employees would recommend working at Quintessentially to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
