-66
NPS
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Brand Page
Raise
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About Raise's Brand
Raise is a p2p gift card marketplace to buy and sell gift cards
Brand at a Glance
73%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
1.7/5
Customer Service
Raise CMO
Raise NPS
Raise's Net Promoter Score (NPS) is a -66 with 17% Promoters, 0% Passives, and 83% Detractors. Net Promoter Score tracks whether Raise's customers would recommend using the product based on a scale of -100 to 100.
Raise Overall NPS
| 17% | Promoters |
|---|---|
| 0% | Passives |
| 83% | Detractors |
Raise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
May 2021 -100 | May 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
May 2024 -67 | May 2024 | -67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Raise Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Raise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Raise Product Quality
2.4/5
Raise has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Raise's overall Product Quality score rated by its users and customers.
Raise Product Information
Raise’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- https://www.raise.com/
- Company Size
- 201-500 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
FinTech
Raise Pricing
Raise ROI & Value For Money
2.5/5
Raise has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Raise's overall ROI score rated by its users and customers.
Raise Customer Satisfaction (CSAT)
Raise Customer Satisfaction (CSAT) Score
25 / 100
Raise has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Raise Customer Service
1.7/5
Raise has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Raise's overall Customer Service score rated by its users and customers.
About Raise's Customer Service
Address
11 E Madison St., Floor 4, Chicago, IL
Website
https://www.raise.com/
Phone Number
(888) 578-8422
Raise as an Employer
3.3/5
Raise has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Raise scored a -66 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Raise would recommend the brand to a friend. ENPS measures how likely Raise employees would recommend working at Raise to a friend.
Net Promoter Score
-66
NPS Score
| 17% | Promoters |
|---|---|
| 0% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
