37
NPS
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RealPage
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About RealPage's Brand
RealPage attracts people worldwide who have a love for advanced software and data technology, and a commitment to service. Our focus is the vast rental real estate ecosystem, an industry dedicated to providing the best places to live, work and play for hundreds of millions of people. We find innovative, simple ways to create amazing experiences and value for all those we serve in the ecosystem, from businesses to renters to our employees to the communities we live in. (For more information about us, please visit https://www.RealPage.com.)
Brand at a Glance
53%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.3/5
Customer Service
RealPage CMO
Scott Davies
Scott Davies serves as the Chief Marketing Officer of RealPage, Inc.. Scott started at RealPage, Inc. in November of 2017. Scott currently resides in the Dallas/Fort Worth Area.
RealPage NPS
RealPage's Net Promoter Score (NPS) is a 37 with 59% Promoters, 19% Passives, and 22% Detractors. Net Promoter Score tracks whether RealPage's customers would recommend using the product based on a scale of -100 to 100.
RealPage Overall NPS
| 59% | Promoters |
|---|---|
| 19% | Passives |
| 22% | Detractors |
RealPage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 37 | Aug 2020 | 37 |
Nov 2020 40 | Nov 2020 | 40 |
Feb 2022 42 | Feb 2022 | 42 |
Jun 2022 37 | Jun 2022 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RealPage NPS by Usage
RealPage's NPS was rated 25 points by customers who have used RealPage's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full NPS by Usage data of RealPage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
RealPage Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of RealPage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RealPage Product Quality
3.8/5
RealPage has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock RealPage's overall Product Quality score rated by its users and customers.
RealPage Product Information
RealPage serves markets in the United States. RealPage supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
RealPage’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Commercial Real Estate industry rated RealPage's product the highest. Reviewers from the Real Estate industry rated RealPage the lowest at 3.5.
- Website
- http://www.realpage.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Analytics
Real Estate
SaaS
Languages Supported
English
Product Type
Property Management Software
Real Estate Management Software
Quick Insights into RealPage Product Quality
RealPage's Product Quality score was rated highest by customers who have used RealPage's products/services for 5 to 10 Years, and rated lowest by customers who have used RealPage's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked RealPage's Product Quality.
Ranked RealPage Product Quality the Highest
Ranked RealPage Product Quality the Lowest
RealPage Product Quality Score by Usage
RealPage's Product Quality score was rated the highest by customers who have used RealPage's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
RealPage Product Quality Score by Industry
RealPage's Product Quality score was rated the highest by Commercial Real Estate industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
RealPage Pricing
RealPage ROI & Value For Money
3.8/5
RealPage has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock RealPage's overall ROI score rated by its users and customers.
RealPage Pricing Plans
RealPage has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry.
Who Uses RealPage?
Medium Businesses
Large Enterprises
Quick Insights into RealPage ROI
RealPage's ROI score was rated highest by customers from the Real Estate industry.
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Ranked RealPage ROI the Highest
RealPage ROI Score by Industry
RealPage's ROI score was rated 3.2 stars by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
RealPage Customer Satisfaction (CSAT)
RealPage Customer Satisfaction (CSAT) Score
50 / 100
RealPage has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RealPage Customer Service
3.3/5
RealPage has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock RealPage's overall Customer Service score rated by its users and customers.
About RealPage's Customer Service
Address
2201 Lakeside Blvd, Richardson, TX 75082
Website
http://www.realpage.com
Phone Number
9728204000
RealPage's Social Links
RealPage as an Employer
3.8/5
RealPage has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
RealPage scored a 37 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of RealPage would recommend the brand to a friend. ENPS measures how likely RealPage employees would recommend working at RealPage to a friend.
Net Promoter Score
37
NPS Score
| 59% | Promoters |
|---|---|
| 19% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 44% | Promoters |
|---|---|
| 16% | Passive |
| 40% | Detractors |
