0
NPS
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RW3 Culture Wizard
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About RW3 Culture Wizard's Brand
At RW3 CultureWizard, we empower individuals to bridge cultural gaps and communicate effectively across diverse backgrounds and personal styles, fostering collaboration and enhancing workplace efficiency. Since our inception in 2001, we have been committed to delivering engaging, positive, and accessible global inclusion training. Over 5 million learners from hundreds of organizations worldwide have benefited from our programs. Our CultureWizard platform offers award-winning, self-directed courses complemented by customized, instructor-led training. Our proprietary assessments enable learners to tailor their educational journey, optimizing their learning outcomes and providing valuable insights to define learning needs and track progress. In addition to our comprehensive online offerings, RW3 CultureWizard provides bespoke training programs and coaching, along with Global Analytics services that leverage employee behavior data to craft solutions aligned with organizational goals.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
RW3 Culture Wizard NPS
RW3 Culture Wizard's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether RW3 Culture Wizard's customers would recommend using the product based on a scale of -100 to 100.
RW3 Culture Wizard Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
RW3 Culture Wizard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -100 | Dec 2024 | -100 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RW3 Culture Wizard Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of RW3 Culture Wizard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RW3 Culture Wizard Product Quality
5/5
RW3 Culture Wizard has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock RW3 Culture Wizard's overall Product Quality score rated by its users and customers.
RW3 Culture Wizard Product Information
RW3 Culture Wizard’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://rw-3.com
- Company Size
- 11-50 Employees
Industry
Education
RW3 Culture Wizard Pricing
RW3 Culture Wizard ROI & Value For Money
4.5/5
RW3 Culture Wizard has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock RW3 Culture Wizard's overall ROI score rated by its users and customers.
RW3 Culture Wizard Customer Satisfaction (CSAT)
RW3 Culture Wizard Customer Satisfaction (CSAT) Score
100 / 100
RW3 Culture Wizard has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RW3 Culture Wizard Customer Service
5/5
RW3 Culture Wizard has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock RW3 Culture Wizard's overall Customer Service score rated by its users and customers.
About RW3 Culture Wizard's Customer Service
Address
381 Park Ave South, Suite 1011, York, NY 10016
Website
http://rw-3.com
Phone Number
+1 (212) 691-8900
RW3 Culture Wizard's Social Links
RW3 Culture Wizard as an Employer
2.6/5
RW3 Culture Wizard has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
RW3 Culture Wizard scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of RW3 Culture Wizard would recommend the brand to a friend. ENPS measures how likely RW3 Culture Wizard employees would recommend working at RW3 Culture Wizard to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
