-70
NPS
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Sava Senior Care
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About Sava Senior Care's Brand
SavaSeniorCare™ is one of the largest providers of skilled nursing, memory care and rehabilitative services in the nation. The staff at each of our client centers strives to provide care that encourages the health and happiness of their residents and patients. Long-term residents are welcomed into a center that embraces their needs and individuality. Short-term patients receive therapy focused on providing quality and nurturing care so they can return home.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sava Senior Care NPS
Sava Senior Care's Net Promoter Score (NPS) is a -70 with 12% Promoters, 6% Passives, and 82% Detractors. Net Promoter Score tracks whether Sava Senior Care's customers would recommend using the product based on a scale of -100 to 100.
Sava Senior Care Overall NPS
| 12% | Promoters |
|---|---|
| 6% | Passives |
| 82% | Detractors |
Sava Senior Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -85 | Dec 2021 | -85 |
Jan 2022 -87 | Jan 2022 | -87 |
Feb 2022 -87 | Feb 2022 | -87 |
Mar 2022 -80 | Mar 2022 | -80 |
Apr 2022 -74 | Apr 2022 | -74 |
May 2022 -68 | May 2022 | -68 |
Jun 2022 -70 | Jun 2022 | -70 |
Jul 2022 -70 | Jul 2022 | -70 |
Aug 2022 -69 | Aug 2022 | -69 |
Oct 2022 -69 | Oct 2022 | -69 |
Dec 2022 -69 | Dec 2022 | -69 |
Mar 2025 -72 | Mar 2025 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sava Senior Care NPS by Gender
Sava Senior Care's NPS was rated -78 by Female customers on Comparably.
Female
-78
Sava Senior Care's NPS was rated -78 by Female customers on Comparably.
11%
Promoters
0%
Passives
89%
Detractors
Male
N/A
Sava Senior Care's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Sava Senior Care NPS by Ethnicity
Sava Senior Care's NPS was rated -76 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Sava Senior Care NPS by Age
Sava Senior Care's NPS was rated -100 points by customers ages 66+ on Comparably.
Sava Senior Care NPS by Usage
Sava Senior Care's NPS was rated -42 points by customers who have used Sava Senior Care's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
Sava Senior Care Customer Reviews
Out of the 4 Sava Senior Care customer reviews 1 was positive and 3 were constructive. Sava Senior Care customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sava Senior Care Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Sava Senior Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sava Senior Care Customer Loyalty Score by Gender
Sava Senior Care's Customer Loyalty score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sava Senior Care.
Female
60%
Yes
Male
N/A
Yes
Sava Senior Care Customer Loyalty Score by Ethnicity
Sava Senior Care's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sava Senior Care.
33
out of 100
Caucasian
Sava Senior Care Customer Loyalty Score by Age
Sava Senior Care's Customer Loyalty score was rated 28% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sava Senior Care.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 28% | 66+ | 28% |
Sava Senior Care Customer Loyalty Score by Usage
Sava Senior Care's Customer Loyalty score was rated 74% by customers who have used Sava Senior Care's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sava Senior Care Customer Loyalty Score by Industry
Sava Senior Care's Customer Loyalty score was rated 82% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Sava Senior Care Product Quality
1.5/5
Sava Senior Care has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Sava Senior Care Product Information
Sava Senior Care’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Sava Senior Care's product the highest.
- Company Size
- 11-50 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Sava Senior Care Product Quality
Sava Senior Care's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Sava Senior Care Product Quality the Highest
Sava Senior Care Product Quality Score by Gender
Sava Senior Care's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sava Senior Care.
Female
1.5/5
Male
N/A
Sava Senior Care Product Quality Score by Ethnicity
Sava Senior Care's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sava Senior Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Sava Senior Care Product Quality Score by Age
Sava Senior Care's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sava Senior Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Sava Senior Care Product Quality Score by Usage
Sava Senior Care's Product Quality score was rated 1.9 stars by customers who have used Sava Senior Care's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Sava Senior Care Product Quality Score by Industry
Sava Senior Care's Product Quality score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Sava Senior Care Pricing
Sava Senior Care ROI & Value For Money
1.5/5
Sava Senior Care has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sava Senior Care's overall ROI score rated by its users and customers.
Sava Senior Care Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Sava Senior Care ROI
Sava Senior Care's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Sava Senior Care's ROI score.
Ranked Sava Senior Care ROI the Highest
Sava Senior Care ROI Score by Gender
Sava Senior Care's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sava Senior Care.
Female
1.5/5
Male
N/A
Sava Senior Care ROI Score by Ethnicity
Sava Senior Care's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sava Senior Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Sava Senior Care ROI Score by Age
Sava Senior Care's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sava Senior Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Sava Senior Care ROI Score by Usage
Sava Senior Care's ROI score was rated 1.8 stars by customers who have used Sava Senior Care's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Sava Senior Care ROI Score by Industry
Sava Senior Care's ROI score was rated 2.8 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Sava Senior Care Customer Satisfaction (CSAT)
Sava Senior Care Customer Satisfaction (CSAT) Score
21 / 100
Sava Senior Care has an overall Customer Satisfaction score of 21 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
63%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sava Senior Care Customer Service
1.5/5
Sava Senior Care has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sava Senior Care's overall Customer Service score rated by its users and customers.
About Sava Senior Care's Customer Service
Address
1 Ravinia Dr. NE, Atlanta, GA 30346
Website
https://www.savaseniorcare.com/
Phone Number
855-855-8102
Quick Insights into Sava Senior Care Customer Service
Sava Senior Care's Customer Service score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Sava Senior Care's Customer Service score.
Ranked Sava Senior Care Customer Service the Highest
Sava Senior Care Customer Service Score by Gender
Sava Senior Care's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sava Senior Care.
Female
1.5/5
Male
N/A
Sava Senior Care Customer Service Score by Ethnicity
Sava Senior Care's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sava Senior Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Sava Senior Care Customer Service Score by Age
Sava Senior Care's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sava Senior Care.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Sava Senior Care Customer Service Score by Usage
Sava Senior Care's Customer Service score was rated 1.8 stars by customers who have used Sava Senior Care's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Sava Senior Care Customer Service Score by Industry
Sava Senior Care's Customer Service score was rated 2.4 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Sava Senior Care as an Employer
2.5/5
Sava Senior Care has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Sava Senior Care scored a -70 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Sava Senior Care would recommend the brand to a friend. ENPS measures how likely Sava Senior Care employees would recommend working at Sava Senior Care to a friend.
Net Promoter Score
-70
NPS Score
| 12% | Promoters |
|---|---|
| 6% | Passive |
| 82% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 18% | Promoters |
|---|---|
| 12% | Passive |
| 70% | Detractors |
