-31
NPS
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Seattle Children's
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About Seattle Children's' Brand
Brand at a Glance
59%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Seattle Children's CMO
Katharine Fitzgerald
Katharine Fitzgerald serves as the Chief Marketing and Communications Officer of Seattle Children's. Katharine started at Seattle Children's in December of 2015. Katharine currently resides in Greater Seattle Area.
Seattle Children's NPS
Seattle Children's's Net Promoter Score (NPS) is a -31 with 31% Promoters, 7% Passives, and 62% Detractors. Net Promoter Score tracks whether Seattle Children's's customers would recommend using the product based on a scale of -100 to 100.
Seattle Children's Overall NPS
| 31% | Promoters |
|---|---|
| 7% | Passives |
| 62% | Detractors |
Seattle Children's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -48 | Sep 2023 | -48 |
Oct 2023 -32 | Oct 2023 | -32 |
Nov 2023 -35 | Nov 2023 | -35 |
Dec 2023 -29 | Dec 2023 | -29 |
Jan 2024 -33 | Jan 2024 | -33 |
May 2024 -27 | May 2024 | -27 |
Jul 2024 -29 | Jul 2024 | -29 |
Aug 2024 -32 | Aug 2024 | -32 |
Nov 2024 -32 | Nov 2024 | -32 |
Apr 2025 -34 | Apr 2025 | -34 |
May 2025 -36 | May 2025 | -36 |
Jan 2026 -31 | Jan 2026 | -31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Seattle Children's NPS by Gender
Male customers rated Seattle Children's's NPS 66 points higher than Female customers.
Male
-34
Seattle Children's's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-100
Seattle Children's's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Seattle Children's NPS by Ethnicity
Seattle Children's's NPS was rated -100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -100 | Other | -100 |
Seattle Children's NPS by Age
Seattle Children's's NPS was rated -100 points by customers ages 36-40 on Comparably.
Seattle Children's NPS by Usage
Seattle Children's's NPS was rated -100 points by customers who have used Seattle Children's's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Seattle Children's Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Seattle Children's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Seattle Children's Customer Loyalty Score by Gender
Male customers rated Seattle Children's's Customer Loyalty score 60% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Seattle Children's.
Male
100%
Yes
Female
40%
Yes
Seattle Children's Customer Loyalty Score by Ethnicity
Seattle Children's's Customer Loyalty score was rated 40% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Seattle Children's.
40
out of 100
Other
Seattle Children's Customer Loyalty Score by Age
Seattle Children's's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Seattle Children's.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Seattle Children's Customer Loyalty Score by Usage
Seattle Children's's Customer Loyalty score was rated 33% by customers who have used Seattle Children's's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Seattle Children's Product Quality
2.8/5
Seattle Children's has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Seattle Children's Product Information
Seattle Children's’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Seattle Children's Product Quality
Seattle Children's's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Seattle Children's Product Quality the Highest
Ranked Seattle Children's Product Quality the Lowest
Seattle Children's Product Quality Score by Gender
Male customers rated Seattle Children's's Product Quality score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Seattle Children's Product Quality Score by Ethnicity
Seattle Children's's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Seattle Children's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Seattle Children's Product Quality Score by Age
Seattle Children's's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Seattle Children's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Seattle Children's Product Quality Score by Usage
Seattle Children's's Product Quality score was rated 1.5 stars by customers who have used Seattle Children's's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Seattle Children's Pricing
Seattle Children's ROI & Value For Money
2.6/5
Seattle Children's has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Seattle Children's' overall ROI score rated by its users and customers.
Quick Insights into Seattle Children's ROI
Seattle Children's's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Seattle Children's ROI the Highest
Ranked Seattle Children's ROI the Lowest
Seattle Children's ROI Score by Gender
Male customers rated Seattle Children's's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Seattle Children's.
Male
2.6/5
Female
1.5/5
Seattle Children's ROI Score by Ethnicity
Seattle Children's's ROI score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Seattle Children's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Seattle Children's ROI Score by Age
Seattle Children's's ROI score was rated 2 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Seattle Children's.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
Seattle Children's ROI Score by Usage
Seattle Children's's ROI score was rated 1.5 stars by customers who have used Seattle Children's's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Seattle Children's Customer Satisfaction (CSAT)
Seattle Children's Customer Satisfaction (CSAT) Score
41 / 100
Seattle Children's has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
14%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
23%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Seattle Children's Customer Satisfaction
Seattle Children's's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Seattle Children's Customer Satisfaction the Highest
Ranked Seattle Children's Customer Satisfaction the Lowest
Seattle Children's Customer Satisfaction Score by Gender
Male customers rated Seattle Children's's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Seattle Children's.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 100% | |
Very Dissatisfied | 0% |
Seattle Children's Customer Satisfaction Score by Ethnicity
CSAT according to Other
Seattle Children's' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Seattle Children's.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
33%
Seattle Children's Customer Satisfaction Score by Age
Seattle Children's's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Seattle Children's.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Seattle Children's Customer Satisfaction Score by Usage
Seattle Children's's Customer Satisfaction score was rated 0 points by customers who have used Seattle Children's's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Seattle Children's Customer Service
2.7/5
Seattle Children's has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Seattle Children's's Customer Service
Website
http://www.seattlechildrens.org
Quick Insights into Seattle Children's Customer Service
Seattle Children's's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Seattle Children's Customer Service the Highest
Ranked Seattle Children's Customer Service the Lowest
Seattle Children's Customer Service Score by Gender
Female customers rated Seattle Children's's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Seattle Children's.
Male
2.1/5
Female
2.3/5
Seattle Children's Customer Service Score by Ethnicity
Seattle Children's's Customer Service score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Seattle Children's.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Seattle Children's Customer Service Score by Age
Seattle Children's's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Seattle Children's.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Seattle Children's Customer Service Score by Usage
Seattle Children's's Customer Service score was rated 2.1 stars by customers who have used Seattle Children's's products/services for 2 to 5 Years.
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Seattle Children's as an Employer
2.8/5
Seattle Children's has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Seattle Children's scored a -31 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Seattle Children's would recommend the brand to a friend. ENPS measures how likely Seattle Children's employees would recommend working at Seattle Children's to a friend.
Net Promoter Score
-31
NPS Score
| 31% | Promoters |
|---|---|
| 7% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 29% | Promoters |
|---|---|
| 20% | Passive |
| 51% | Detractors |
