-68
NPS
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Sedgwick
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About Sedgwick's Brand
Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.
Brand at a Glance
46%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sedgwick NPS
Sedgwick's Net Promoter Score (NPS) is a -68 with 13% Promoters, 6% Passives, and 81% Detractors. Net Promoter Score tracks whether Sedgwick's customers would recommend using the product based on a scale of -100 to 100.
Sedgwick Overall NPS
| 13% | Promoters |
|---|---|
| 6% | Passives |
| 81% | Detractors |
Sedgwick NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -66 | Jan 2025 | -66 |
Feb 2025 -66 | Feb 2025 | -66 |
Mar 2025 -69 | Mar 2025 | -69 |
Apr 2025 -68 | Apr 2025 | -68 |
May 2025 -68 | May 2025 | -68 |
Jun 2025 -68 | Jun 2025 | -68 |
Aug 2025 -68 | Aug 2025 | -68 |
Sep 2025 -68 | Sep 2025 | -68 |
Oct 2025 -68 | Oct 2025 | -68 |
Nov 2025 -68 | Nov 2025 | -68 |
Dec 2025 -68 | Dec 2025 | -68 |
Jan 2026 -68 | Jan 2026 | -68 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sedgwick NPS by Gender
Male customers rated Sedgwick's NPS 3 points higher than Female customers.
Male
-83
Sedgwick's NPS was rated -83 by Male customers on Comparably.
8%
Promoters
1%
Passives
91%
Detractors
Female
-86
Sedgwick's NPS was rated -86 by Female customers on Comparably.
5%
Promoters
4%
Passives
91%
Detractors
Sedgwick NPS by Ethnicity
Sedgwick's NPS was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -80 | African American/Black | -80 |
Asian or Pacific Islander -42 | Asian or Pacific Islander | -42 |
Native American -34 | Native American | -34 |
Other -94 | Other | -94 |
Sedgwick NPS by Age
Sedgwick's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sedgwick NPS by Usage
Sedgwick's NPS was rated the highest by customers who have used Sedgwick's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -88 | Less than 1 Year | -88 |
1 to 2 Years -79 | 1 to 2 Years | -79 |
2 to 5 Years -81 | 2 to 5 Years | -81 |
5 to 10 Years -70 | 5 to 10 Years | -70 |
Over 10 Years -94 | Over 10 Years | -94 |
Sedgwick Customer Reviews
Out of the 41 Sedgwick customer reviews 4 were positive and 37 were constructive. Sedgwick customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sedgwick Customer Loyalty
46%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
46% of Sedgwick users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sedgwick Customer Loyalty Score by Gender
Male customers rated Sedgwick's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sedgwick.
Male
48%
Yes
Female
40%
Yes
Sedgwick Customer Loyalty Score by Ethnicity
Sedgwick's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sedgwick.
47
out of 100
Caucasian
36
out of 100
Hispanic or Latino
44
out of 100
African American/Black
49
out of 100
Asian or Pacific Islander
70
out of 100
Native American
36
out of 100
Other
Sedgwick Customer Loyalty Score by Age
Sedgwick's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
26-30 45% | 26-30 | 45% |
31-35 70% | 31-35 | 70% |
36-40 57% | 36-40 | 57% |
41-45 42% | 41-45 | 42% |
46-50 44% | 46-50 | 44% |
51-55 40% | 51-55 | 40% |
56-60 27% | 56-60 | 27% |
61-65 35% | 61-65 | 35% |
66+ 64% | 66+ | 64% |
Sedgwick Customer Loyalty Score by Usage
Sedgwick's Customer Loyalty score was rated the highest by customers who have used Sedgwick's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Sedgwick Customer Loyalty Score by Industry
Sedgwick's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Travel and Hospitality industry customers.
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Sedgwick Product Quality
1.5/5
Sedgwick has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Sedgwick Product Information
Sedgwick’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Sedgwick's product the highest. Reviewers from the Tech industry rated Sedgwick the lowest at 1.5.
- Website
- https://www.sedgwick.com/
- Company Size
- 10,000+ Employees
Industry
Insurance
Quick Insights into Sedgwick Product Quality
Sedgwick's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Warehousing industry.
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Ranked Sedgwick Product Quality the Highest
Ranked Sedgwick Product Quality the Lowest
Sedgwick Product Quality Score by Gender
Sedgwick's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sedgwick.
Male
1.5/5
Female
1.5/5
Sedgwick Product Quality Score by Ethnicity
Sedgwick's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sedgwick.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 2.3 | Native American | 2.3 |
Other 1.5 | Other | 1.5 |
Sedgwick Product Quality Score by Age
Sedgwick's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sedgwick.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sedgwick Product Quality Score by Usage
Sedgwick's Product Quality score was rated 1.5 stars by customers who have used Sedgwick's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Sedgwick Product Quality Score by Industry
Sedgwick's Product Quality score was rated the highest by Construction industry customers, and the lowest by Warehousing industry customers.
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Sedgwick Pricing
Sedgwick ROI & Value For Money
1.5/5
Sedgwick has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sedgwick's overall ROI score rated by its users and customers.
Sedgwick Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Sedgwick.
Quick Insights into Sedgwick ROI
Sedgwick's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Warehousing industry.
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Ranked Sedgwick ROI the Highest
Ranked Sedgwick ROI the Lowest
Sedgwick ROI Score by Gender
Sedgwick's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sedgwick.
Male
1.5/5
Female
1.5/5
Sedgwick ROI Score by Ethnicity
Sedgwick's ROI score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sedgwick.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 2.1 | Native American | 2.1 |
Other 1.5 | Other | 1.5 |
Sedgwick ROI Score by Age
Sedgwick's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sedgwick.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sedgwick ROI Score by Usage
Sedgwick's ROI score was rated 1.5 stars by customers who have used Sedgwick's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Sedgwick ROI Score by Industry
Sedgwick's ROI score was rated the highest by Construction industry customers, and the lowest by Warehousing industry customers.
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Sedgwick Customer Satisfaction (CSAT)
Sedgwick Customer Satisfaction (CSAT) Score
19 / 100
Sedgwick has an overall Customer Satisfaction score of 19 rated by its users and customers.
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Very Satisfied
11%
Satisfied
8%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
70%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sedgwick Customer Satisfaction
Sedgwick's Customer Satisfaction score was rated highest by customers from the Construction industry, and rated lowest by customers from the Warehousing industry.
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Ranked Sedgwick Customer Satisfaction the Highest
Ranked Sedgwick Customer Satisfaction the Lowest
Sedgwick Customer Satisfaction Score by Gender
Male customers rated Sedgwick's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sedgwick.
13 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 10% | |
Very Dissatisfied | 76% |
9 / 100
FemaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 4% | |
Very Dissatisfied | 84% |
Sedgwick Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sedgwick's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
4%
Satisfied
5%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
10%
Very Dissatisfied
78%
CSAT according to Hispanic or Latino
Sedgwick's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
88%
CSAT according to African American/Black
Sedgwick's Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
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17 / 100
Very Satisfied
4%
Satisfied
13%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
79%
CSAT according to Asian or Pacific Islander
Sedgwick's Customer Satisfaction (CSAT) score was rated 29% according to Asian or Pacific Islander users and customers.
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29 / 100
Very Satisfied
0%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
57%
CSAT according to Native American
Sedgwick's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Sedgwick's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sedgwick.
8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
3%
Very Dissatisfied
89%
Sedgwick Customer Satisfaction Score by Age
Sedgwick's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sedgwick.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 0% | |||||||||||||||
| 26-30 | 8% | |||||||||||||||
| 31-35 | 14% | |||||||||||||||
| 36-40 | 27% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 5% | |||||||||||||||
| 51-55 | 3% | |||||||||||||||
| 56-60 | 3% | |||||||||||||||
| 61-65 | 12% | |||||||||||||||
| 66+ | 16% |
Sedgwick Customer Satisfaction Score by Usage
Sedgwick's Customer Satisfaction score was rated the highest by customers who have used Sedgwick's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Sedgwick Customer Satisfaction Score by Industry
Sedgwick's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Warehousing industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Sedgwick Customer Satisfaction Score by Industry",
"text": "Sedgwick's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Warehousing industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 9,
"stars": 0,
"csatScore": 9,
"text": "Sedgwick's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 9
},
{
"label": "Accounting",
"groupId": 495,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Sedgwick's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Sedgwick's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Sedgwick's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Sedgwick's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 17,
"stars": 0,
"csatScore": 17,
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"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Construction",
"groupId": 510,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "max",
"scoreLabel": 75
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sedgwick's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 5,
"stars": 0,
"csatScore": 5,
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"scoreClassName": "",
"scoreLabel": 5
},
{
"label": "Insurance",
"groupId": 526,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Sedgwick's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sedgwick's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Travel and Hospitality",
"groupId": 530,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sedgwick's Customer Satisfaction score is rated by Travel and Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Sedgwick's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Public Relations and Communications",
"groupId": 550,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Sedgwick's Customer Satisfaction score is rated by Public Relations and Communications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sedgwick's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sedgwick's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Transportation",
"groupId": 567,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Warehousing",
"groupId": 570,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
}
]
}Sedgwick Customer Service
1.5/5
Sedgwick has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sedgwick's overall Customer Service score rated by its users and customers.
About Sedgwick's Customer Service
Address
8125 Sedgwick Way, Memphis, TN 38125
Website
https://www.sedgwick.com/
Sedgwick's Social Links
Quick Insights into Sedgwick Customer Service
Sedgwick's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Warehousing industry.
Sign Up to unlock insights into how customers have ranked Sedgwick's Customer Service score.
Ranked Sedgwick Customer Service the Highest
Ranked Sedgwick Customer Service the Lowest
Sedgwick Customer Service Score by Gender
Sedgwick's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sedgwick.
Male
1.5/5
Female
1.5/5
Sedgwick Customer Service Score by Ethnicity
Sedgwick's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sedgwick.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 2 | Native American | 2 |
Other 1.5 | Other | 1.5 |
Sedgwick Customer Service Score by Age
Sedgwick's Customer Service score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sedgwick.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sedgwick Customer Service Score by Usage
Sedgwick's Customer Service score was rated 1.5 stars by customers who have used Sedgwick's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Sedgwick Customer Service Score by Industry
Sedgwick's Customer Service score was rated the highest by Construction industry customers, and the lowest by Warehousing industry customers.
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Sedgwick as an Employer
2.8/5
Sedgwick has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Sedgwick scored a -68 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Sedgwick would recommend the brand to a friend. ENPS measures how likely Sedgwick employees would recommend working at Sedgwick to a friend.
Net Promoter Score
-68
NPS Score
| 13% | Promoters |
|---|---|
| 6% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 30% | Promoters |
|---|---|
| 17% | Passive |
| 53% | Detractors |
