28
NPS
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Brand Page
Sentry
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About Sentry's Brand
Sentry is a real-time crash reporting tool for web, mobile, and games.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Sentry NPS
Sentry's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Sentry's customers would recommend using the product based on a scale of -100 to 100.
Sentry Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Sentry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2023 25 | Oct 2023 | 25 |
Dec 2023 40 | Dec 2023 | 40 |
Jan 2024 17 | Jan 2024 | 17 |
Dec 2024 29 | Dec 2024 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sentry Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Sentry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sentry Product Quality
3.7/5
Sentry has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sentry's overall Product Quality score rated by its users and customers.
Sentry Product Information
Sentry’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.sentry.io
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
Mobile App
Sentry Pricing
Sentry ROI & Value For Money
4/5
Sentry has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sentry's overall ROI score rated by its users and customers.
Sentry Customer Satisfaction (CSAT)
Sentry Customer Satisfaction (CSAT) Score
33 / 100
Sentry has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sentry Customer Service
3.5/5
Sentry has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sentry's overall Customer Service score rated by its users and customers.
About Sentry's Customer Service
Address
45 Fremont St, San Francisco, CA 94105
Website
https://www.sentry.io
Phone Number
(855) 380 - 4526
Sentry as an Employer
4.7/5
Sentry has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sentry scored a 28 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Sentry would recommend the brand to a friend. ENPS measures how likely Sentry employees would recommend working at Sentry to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 64% | Promoters |
|---|---|
| 10% | Passive |
| 26% | Detractors |
