40
NPS
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SH Inc.
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About SH Inc. Brand
Among its major competitors, SH Inc. is ranked in 1st place for NPS while Upwork is 2nd, and Workopolis is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
SH Inc. Ranking
- #1 / 3 of its competitors
SH Inc. NPS
SH Inc.'s Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether SH Inc.'s customers would recommend using the product based on a scale of -100 to 100.
SH Inc. Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
SH Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Aug 2022 -50 | Aug 2022 | -50 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 25 | Dec 2022 | 25 |
Nov 2023 40 | Nov 2023 | 40 |
How Other Brands Compare
SH Inc. is ranked first for NPS among its competitors. Upwork and Workopolis come in second and third.
SH Inc. |  Upwork |  Workopolis | |
| Global Ranking | #- | #508 | #- |
| NPS | 40 | 9 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $5.59B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SH Inc. NPS by Ethnicity
SH Inc.'s NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
SH Inc. Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of SH Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SH Inc. Customer Loyalty Score by Ethnicity
SH Inc.'s Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
SH Inc. Customer Loyalty vs. Competitors
Compared to its competitors, SH Inc.'s Customer Loyalty score is rated right below Upwork.
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SH Inc. Product Quality
3.3/5
SH Inc. has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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SH Inc. Product Information
SH Inc.’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://sh.com
- Company Size
- 11-50 Employees
Quick Insights into SH Inc. Product Quality
SH Inc.'s Product Quality score was rated highest by Caucasian customers.
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Ranked SH Inc. Product Quality the Highest
SH Inc. Product Quality Score by Ethnicity
SH Inc.'s Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of SH Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
SH Inc. Product Quality vs. Competitors
Compared to its competitors, SH Inc.'s Product Quality score is rated right below Upwork.
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SH Inc. Pricing
SH Inc. ROI & Value For Money
3.7/5
SH Inc. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into SH Inc. ROI
SH Inc.'s ROI score was rated highest by Caucasian customers.
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Ranked SH Inc. ROI the Highest
SH Inc. ROI Score by Ethnicity
SH Inc.'s ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of SH Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
SH Inc. Pricing vs. Competitors
Compared to its competitors, SH Inc.'s ROI score is rated right above Upwork.
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SH Inc. Customer Satisfaction (CSAT)
SH Inc. Customer Satisfaction (CSAT) Score
80 / 100
SH Inc. has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SH Inc. Customer Satisfaction
SH Inc.'s Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked SH Inc. Customer Satisfaction the Highest
SH Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SH Inc. Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
SH Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, SH Inc.'s Customer Satisfaction score is rated right above Upwork.
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SH Inc. Customer Service
3.3/5
SH Inc. has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About SH Inc.'s Customer Service
Website
http://sh.com
Quick Insights into SH Inc. Customer Service
SH Inc.'s Customer Service score was rated highest by Caucasian customers.
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Ranked SH Inc. Customer Service the Highest
SH Inc. Customer Service Score by Ethnicity
SH Inc.'s Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of SH Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
SH Inc. Customer Service vs. Competitors
Compared to its competitors, SH Inc.'s Customer Service score is rated right below Upwork.
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SH Inc. as an Employer
3.3/5
SH Inc. has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
SH Inc. scored a 40 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of SH Inc. would recommend the brand to a friend. ENPS measures how likely SH Inc. employees would recommend working at SH Inc. to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
