-14
NPS
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Sibros
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About Sibros' Brand
Sibros delivers an IoT software and data management platform that connects any vehicle to the cloud to provide real-time software management and data analytics, helping automakers build better, safer, and more reliable connected products at scale. Our embedded SaaS platform, Deep Connected Platform (DCP), is leverageable in every sector of the automotive industry from agriculture to commercial vehicles and light vehicles to two-wheelers, RVs, and beyond. Our strong focus on customer success is what helps us remain the leader in this space.
Brand at a Glance
59%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Sibros NPS
Sibros's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Sibros's customers would recommend using the product based on a scale of -100 to 100.
Sibros Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Sibros NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Jun 2022 -33 | Jun 2022 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 20 | Oct 2022 | 20 |
Jan 2024 0 | Jan 2024 | 0 |
Nov 2024 -15 | Nov 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sibros Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Sibros users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sibros Product Quality
3.2/5
Sibros has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sibros' overall Product Quality score rated by its users and customers.
Sibros Product Information
Sibros’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.sibros.tech
- Company Size
- 51-200 Employees
Industry
Automotive and Transportation
Sibros Pricing
Sibros ROI & Value For Money
3.2/5
Sibros has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sibros' overall ROI score rated by its users and customers.
Sibros Customer Satisfaction (CSAT)
Sibros Customer Satisfaction (CSAT) Score
80 / 100
Sibros has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sibros Customer Service
3.4/5
Sibros has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sibros' overall Customer Service score rated by its users and customers.
About Sibros's Customer Service
Address
2580 N First Street, Suite #290, San Jose, CA 95131
Website
https://www.sibros.tech
Phone Number
+1(408) 357-4330
Sibros's Social Links
Sibros as an Employer
4.3/5
Sibros has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sibros scored a -14 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Sibros would recommend the brand to a friend. ENPS measures how likely Sibros employees would recommend working at Sibros to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 76% | Promoters |
|---|---|
| 12% | Passive |
| 12% | Detractors |
