50
NPS
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Signify Technology
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About Signify Technology's Brand
We’re a specialist technology staffing solutions agency, built on two principles. The first, place customer service at the heart of everything we do, to revolutionise and elevate the recruitment industry. The second exclusively serve the Scala community, focusing all our energy and time on one niche. From placing the best engineers with global tech giants, to providing information and knowledge, to nurturing and developing the community.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Signify Technology NPS
Signify Technology's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Signify Technology's customers would recommend using the product based on a scale of -100 to 100.
Signify Technology Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Signify Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Jun 2024 50 | Jun 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Signify Technology Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Signify Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Signify Technology Product Quality
4/5
Signify Technology has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Signify Technology's overall Product Quality score rated by its users and customers.
Signify Technology Product Information
Signify Technology’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Signify Technology Pricing
Signify Technology ROI & Value For Money
3.5/5
Signify Technology has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Signify Technology's overall ROI score rated by its users and customers.
Signify Technology Customer Satisfaction (CSAT)
Signify Technology Customer Satisfaction (CSAT) Score
50 / 100
Signify Technology has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Signify Technology Customer Service
4.5/5
Signify Technology has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Signify Technology's overall Customer Service score rated by its users and customers.
About Signify Technology's Customer Service
Address
2450 Colorado Ave, Santa Monica, CA 90404
Website
https://www.signifytechnology.com
Signify Technology's Social Links
Signify Technology as an Employer
4.7/5
Signify Technology has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Signify Technology scored a 50 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Signify Technology would recommend the brand to a friend. ENPS measures how likely Signify Technology employees would recommend working at Signify Technology to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 87% | Promoters |
|---|---|
| 9% | Passive |
| 4% | Detractors |
