-67
NPS
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Sims Metal Management
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About Sims Metal Management's Brand
Sims Metal Management is the global leader in metals and electronics recycling. Their leadership position has been built through an Among its major competitors, Sims Metal Management is ranked in 2nd place for NPS while NUCOR CORPORATION is 1st, and Befesa Medio Ambiente is 3rd.
Brand at a Glance
47%
Customer Loyalty
3/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Sims Metal Management Ranking
- #2 / 3 of its competitors
Sims Metal Management NPS
Sims Metal Management's Net Promoter Score (NPS) is a -67 with 13% Promoters, 7% Passives, and 80% Detractors. Net Promoter Score tracks whether Sims Metal Management's customers would recommend using the product based on a scale of -100 to 100.
Sims Metal Management Overall NPS
| 13% | Promoters |
|---|---|
| 7% | Passives |
| 80% | Detractors |
Sims Metal Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Jun 2022 -33 | Jun 2022 | -33 |
Dec 2022 -50 | Dec 2022 | -50 |
May 2023 -67 | May 2023 | -67 |
Aug 2023 -71 | Aug 2023 | -71 |
Oct 2023 -75 | Oct 2023 | -75 |
Dec 2023 -60 | Dec 2023 | -60 |
Jan 2024 -67 | Jan 2024 | -67 |
Sep 2024 -69 | Sep 2024 | -69 |
Jan 2025 -64 | Jan 2025 | -64 |
Dec 2025 -67 | Dec 2025 | -67 |
How Other Brands Compare
Sims Metal Management is ranked second for NPS among its competitors. NUCOR CORPORATION and Befesa Medio Ambiente come in first and third.
Sims Metal Management |  NUCOR CORPORATION |  Befesa Medio Ambiente | |
| Global Ranking | #- | #810 | #- |
| NPS | -67 | 46 | - |
| Valuation Updated every 24 hours for public companies | - | $17.52B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sims Metal Management NPS vs. Competitors
Compared to its competitors, Sims Metal Management's NPS is rated right below NUCOR CORPORATION.
| COMPANY | NPS Score | |
|---|---|---|
| NUCOR CORPORATION | 46 |
| Sims Metal Management | -67 |
Sims Metal Management Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Sims Metal Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sims Metal Management Customer Loyalty vs. Competitors
Compared to its competitors, Sims Metal Management's Customer Loyalty score is rated right below NUCOR CORPORATION.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NUCOR CORPORATION | 79% |
| Sims Metal Management | 47% |
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Sims Metal Management Product Quality
3/5
Sims Metal Management has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Sims Metal Management Product Information
Sims Metal Management’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.simsmm.com
- Company Size
- 501-1,000 Employees
Industry
Manufacturing
Sims Metal Management Product Quality vs. Competitors
Compared to its competitors, Sims Metal Management's Product Quality score is rated right below NUCOR CORPORATION.
| COMPANY | Product Quality Score | |
|---|---|---|
| NUCOR CORPORATION | 4.3/5 |
| Sims Metal Management | 3/5 |
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Sims Metal Management Pricing
Sims Metal Management ROI & Value For Money
2.6/5
Sims Metal Management has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Sims Metal Management Pricing vs. Competitors
Compared to its competitors, Sims Metal Management's ROI score is rated right below NUCOR CORPORATION.
| COMPANY | Pricing Score | |
|---|---|---|
| NUCOR CORPORATION | 3.8/5 |
| Sims Metal Management | 2.6/5 |
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Sims Metal Management Customer Satisfaction (CSAT)
Sims Metal Management Customer Satisfaction (CSAT) Score
41 / 100
Sims Metal Management has an overall Customer Satisfaction score of 41 rated by its users and customers.
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Very Satisfied
25%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sims Metal Management Customer Satisfaction vs. Competitors
Compared to its competitors, Sims Metal Management's Customer Satisfaction score is rated right below NUCOR CORPORATION.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NUCOR CORPORATION | 82% |
| Sims Metal Management | 42% |
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Sims Metal Management Customer Service
2.6/5
Sims Metal Management has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Sims Metal Management's Customer Service
Address
110 Fifth Avenue, Seventh Floor, New York City, NY
Website
http://www.simsmm.com
Phone Number
61 2 8113 1600
Sims Metal Management Customer Service vs. Competitors
Compared to its competitors, Sims Metal Management's Customer Service score is rated right below NUCOR CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| NUCOR CORPORATION | 3.9/5 |
| Sims Metal Management | 2.6/5 |
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Sims Metal Management as an Employer
3.2/5
Sims Metal Management has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Sims Metal Management
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sims Metal Management scored a -67 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Sims Metal Management would recommend the brand to a friend. ENPS measures how likely Sims Metal Management employees would recommend working at Sims Metal Management to a friend.
Net Promoter Score
-67
NPS Score
| 13% | Promoters |
|---|---|
| 7% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
