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NPS
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Brand Page
SmartBug Media
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About SmartBug Media's Brand
SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success. SmartBug is a 2x HubSpot North America Partner of the Year, a Master Elite partner of Klaviyo, Google Premier Partner, and has secured hundreds of awards for excellence and client work. CEO & Founding Date SmartBug Media was founded in 2008, and its current CEO is Jen Spencer. Since its inception over a decade ago, SmartBug Media has grown to 200-plus employees.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
SmartBug Media NPS
SmartBug Media's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether SmartBug Media's customers would recommend using the product based on a scale of -100 to 100.
SmartBug Media Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
SmartBug Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Oct 2020 0 | Oct 2020 | 0 |
Dec 2020 0 | Dec 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SmartBug Media Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of SmartBug Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SmartBug Media Product Quality
3.6/5
SmartBug Media has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SmartBug Media's overall Product Quality score rated by its users and customers.
SmartBug Media Product Information
SmartBug Media’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
SmartBug Media Pricing
SmartBug Media ROI & Value For Money
3.4/5
SmartBug Media has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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SmartBug Media Customer Service
3.4/5
SmartBug Media has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About SmartBug Media's Customer Service
Address
4533 MacArthur Blvd, Suite A-2155, Newport Beach, CA 92660
Website
https://www.smartbugmedia.com
Phone Number
949-236-6448
SmartBug Media's Social Links
SmartBug Media as an Employer
4.6/5
SmartBug Media has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SmartBug Media scored a 0 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of SmartBug Media would recommend the brand to a friend. ENPS measures how likely SmartBug Media employees would recommend working at SmartBug Media to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 79% | Promoters |
|---|---|
| 16% | Passive |
| 5% | Detractors |
