28
NPS
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Sony Music Entertainment
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About Sony Music Entertainment's Brand
At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time. Today, we work in more than 60 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship. Sony Music Entertainment is a member of the Sony family of global companies.
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Sony Music Entertainment NPS
Sony Music Entertainment's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Sony Music Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Sony Music Entertainment Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Sony Music Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 30 | Aug 2024 | 30 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 29 | Nov 2024 | 29 |
Dec 2024 30 | Dec 2024 | 30 |
Feb 2025 30 | Feb 2025 | 30 |
Mar 2025 27 | Mar 2025 | 27 |
Apr 2025 29 | Apr 2025 | 29 |
Jul 2025 29 | Jul 2025 | 29 |
Sep 2025 29 | Sep 2025 | 29 |
Oct 2025 29 | Oct 2025 | 29 |
Nov 2025 29 | Nov 2025 | 29 |
Dec 2025 29 | Dec 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sony Music Entertainment NPS by Gender
Male customers rated Sony Music Entertainment's NPS 48 points higher than Female customers.
Male
40
Sony Music Entertainment's NPS was rated 40 by Male customers on Comparably.
58%
Promoters
24%
Passives
18%
Detractors
Female
-8
Sony Music Entertainment's NPS was rated -8 by Female customers on Comparably.
38%
Promoters
16%
Passives
46%
Detractors
Sony Music Entertainment NPS by Ethnicity
Sony Music Entertainment's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 23 | African American/Black | 23 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Other -40 | Other | -40 |
Sony Music Entertainment NPS by Age
Sony Music Entertainment's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Sony Music Entertainment NPS by Usage
Sony Music Entertainment's NPS was rated the highest by customers who have used Sony Music Entertainment's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 49 | Over 10 Years | 49 |
Sony Music Entertainment Customer Reviews
Out of the 6 Sony Music Entertainment customer reviews 1 was positive and 5 were constructive. Sony Music Entertainment customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sony Music Entertainment Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Sony Music Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sony Music Entertainment Customer Loyalty Score by Gender
Male customers rated Sony Music Entertainment's Customer Loyalty score 17% higher than Female customers.
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Male
89%
Yes
Female
72%
Yes
Sony Music Entertainment Customer Loyalty Score by Ethnicity
Sony Music Entertainment's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sony Music Entertainment.
64
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
82
out of 100
Other
Sony Music Entertainment Customer Loyalty Score by Age
Sony Music Entertainment's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 60% | 18-25 | 60% |
26-30 100% | 26-30 | 100% |
31-35 40% | 31-35 | 40% |
36-40 70% | 36-40 | 70% |
46-50 100% | 46-50 | 100% |
66+ 100% | 66+ | 100% |
Sony Music Entertainment Customer Loyalty Score by Usage
Sony Music Entertainment's Customer Loyalty score was rated the highest by customers who have used Sony Music Entertainment's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sony Music Entertainment Customer Loyalty Score by Industry
Sony Music Entertainment's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Sony Music Entertainment Product Quality
3.9/5
Sony Music Entertainment has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Sony Music Entertainment Product Information
Sony Music Entertainment’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Sony Music Entertainment's product the highest. Reviewers from the Tech industry rated Sony Music Entertainment the lowest at 3.3.
- Website
- http://careers.sonymusic.com
- Company Size
- 5,001-10,000 Employees
Industry
Media and Entertainment
Quick Insights into Sony Music Entertainment Product Quality
Sony Music Entertainment's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers ages 31-35.
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Ranked Sony Music Entertainment Product Quality the Highest
Ranked Sony Music Entertainment Product Quality the Lowest
Sony Music Entertainment Product Quality Score by Gender
Sony Music Entertainment's Product Quality score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
Sony Music Entertainment Product Quality Score by Ethnicity
Sony Music Entertainment's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sony Music Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 3.4 | Other | 3.4 |
Sony Music Entertainment Product Quality Score by Age
Sony Music Entertainment's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sony Music Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3 | 31-35 | 3 |
36-40 4.1 | 36-40 | 4.1 |
46-50 4.3 | 46-50 | 4.3 |
66+ 3.4 | 66+ | 3.4 |
Sony Music Entertainment Product Quality Score by Usage
Sony Music Entertainment's Product Quality score was rated the highest by customers who have used Sony Music Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sony Music Entertainment Product Quality Score by Industry
Sony Music Entertainment's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Sony Music Entertainment Pricing
Sony Music Entertainment ROI & Value For Money
3.7/5
Sony Music Entertainment has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Sony Music Entertainment Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Sony Music Entertainment.
Quick Insights into Sony Music Entertainment ROI
Sony Music Entertainment's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 66+.
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Ranked Sony Music Entertainment ROI the Highest
Ranked Sony Music Entertainment ROI the Lowest
Sony Music Entertainment ROI Score by Gender
Male customers rated Sony Music Entertainment's ROI score 0.1 stars higher than Female customers.
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Male
3.7/5
Female
3.6/5
Sony Music Entertainment ROI Score by Ethnicity
Sony Music Entertainment's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sony Music Entertainment.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.3 | Other | 3.3 |
Sony Music Entertainment ROI Score by Age
Sony Music Entertainment's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sony Music Entertainment.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 4.4 | 26-30 | 4.4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.1 | 36-40 | 4.1 |
46-50 4 | 46-50 | 4 |
66+ 2.5 | 66+ | 2.5 |
Sony Music Entertainment ROI Score by Usage
Sony Music Entertainment's ROI score was rated the highest by customers who have used Sony Music Entertainment's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sony Music Entertainment ROI Score by Industry
Sony Music Entertainment's ROI score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Sony Music Entertainment Customer Satisfaction (CSAT)
Sony Music Entertainment Customer Satisfaction (CSAT) Score
64 / 100
Sony Music Entertainment has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
2%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sony Music Entertainment Customer Satisfaction
Sony Music Entertainment's Customer Satisfaction score was rated highest by customers who have used Sony Music Entertainment's products/services for 2 to 5 Years, and rated lowest by customers who have used Sony Music Entertainment's products/services for 1 to 2 Years.
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Ranked Sony Music Entertainment Customer Satisfaction the Highest
Ranked Sony Music Entertainment Customer Satisfaction the Lowest
Sony Music Entertainment Customer Satisfaction Score by Gender
Male customers rated Sony Music Entertainment's Customer Satisfaction score 19 points higher than Female customers.
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79 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
60 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sony Music Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sony Music Entertainment's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Sony Music Entertainment's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
12%
CSAT according to Asian or Pacific Islander
Sony Music Entertainment's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
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60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Sony Music Entertainment's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
Sony Music Entertainment Customer Satisfaction Score by Age
Sony Music Entertainment's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sony Music Entertainment.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 66+ | 50% |
Sony Music Entertainment Customer Satisfaction Score by Usage
Sony Music Entertainment's Customer Satisfaction score was rated the highest by customers who have used Sony Music Entertainment's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sony Music Entertainment Customer Satisfaction Score by Industry
Sony Music Entertainment's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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"title": "Sony Music Entertainment Customer Satisfaction Score by Industry",
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"label": "Tech",
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}Sony Music Entertainment Customer Service
3.8/5
Sony Music Entertainment has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Sony Music Entertainment's Customer Service
Address
25 Madison Ave, York, NY 10010
Website
http://careers.sonymusic.com
Sony Music Entertainment's Social Links
Quick Insights into Sony Music Entertainment Customer Service
Sony Music Entertainment's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Sony Music Entertainment's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Sony Music Entertainment's Customer Service score.
Ranked Sony Music Entertainment Customer Service the Highest
Ranked Sony Music Entertainment Customer Service the Lowest
Sony Music Entertainment Customer Service Score by Gender
Male customers rated Sony Music Entertainment's Customer Service score 0.2 stars higher than Female customers.
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Male
3.8/5
Female
3.6/5
Sony Music Entertainment Customer Service Score by Ethnicity
Sony Music Entertainment's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sony Music Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.3 | Other | 3.3 |
Sony Music Entertainment Customer Service Score by Age
Sony Music Entertainment's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 4.4 | 26-30 | 4.4 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.8 | 36-40 | 3.8 |
46-50 3.8 | 46-50 | 3.8 |
66+ 3.1 | 66+ | 3.1 |
Sony Music Entertainment Customer Service Score by Usage
Sony Music Entertainment's Customer Service score was rated the highest by customers who have used Sony Music Entertainment's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Sony Music Entertainment Customer Service Score by Industry
Sony Music Entertainment's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Sony Music Entertainment as an Employer
3.4/5
Sony Music Entertainment has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Sony Music Entertainment scored a 28 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Sony Music Entertainment would recommend the brand to a friend. ENPS measures how likely Sony Music Entertainment employees would recommend working at Sony Music Entertainment to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
