-100
NPS
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SpecialtyCare
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About SpecialtyCare's Brand
With over 1,500 highly clinicians supporting over 410,000 procedures annually, SpecialtyCare provides the highest quality people, services, and technology to the operating room that our customers trust. More than 1,100 hospitals and 13,500 physicians trust SpecialtyCare to help them achieve exceptional care outcomes, regulatory compliance, and financial results. By maintaining the SpecialtyCare Operative Procedural Registry (SCOPE™), the largest procedural database of its kind, we identify standards, determine benchmarks, disseminate best practices, and foster innovations and efficiencies that improve patient outcomes.
Brand at a Glance
54%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
SpecialtyCare CMO
Lee Pepper
Lee Pepper serves as the Chief Marketing Officer of SpecialtyCare. Lee started at SpecialtyCare in April of 2018. Lee currently resides in Greater Nashville Area, TN.
SpecialtyCare NPS
SpecialtyCare's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SpecialtyCare's customers would recommend using the product based on a scale of -100 to 100.
SpecialtyCare Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SpecialtyCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Oct 2023 -100 | Oct 2023 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SpecialtyCare Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of SpecialtyCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SpecialtyCare Product Quality
2.3/5
SpecialtyCare has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SpecialtyCare's overall Product Quality score rated by its users and customers.
SpecialtyCare Product Information
SpecialtyCare’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://specialtycareus.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
SpecialtyCare Pricing
SpecialtyCare ROI & Value For Money
2.3/5
SpecialtyCare has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SpecialtyCare's overall ROI score rated by its users and customers.
SpecialtyCare Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SpecialtyCare Customer Service
2.3/5
SpecialtyCare has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SpecialtyCare's overall Customer Service score rated by its users and customers.
About SpecialtyCare's Customer Service
Address
3 Maryland Farms, Brentwood, TN 37027
Website
https://specialtycareus.com/
Phone Number
6153455450
SpecialtyCare's Social Links
SpecialtyCare as an Employer
2.8/5
SpecialtyCare has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
SpecialtyCare scored a -100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of SpecialtyCare would recommend the brand to a friend. ENPS measures how likely SpecialtyCare employees would recommend working at SpecialtyCare to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 25% | Promoters |
|---|---|
| 10% | Passive |
| 65% | Detractors |
