14
NPS
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Spectrio
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About Spectrio's Brand
Spectrio is a leading provider of comprehensive digital signage solutions that empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. Headquartered in Tampa, Fla., and founded in 2002, Spectrio serves over 150,000 franchise and enterprise locations in multiple industries, including quick-service restaurants, automotive, healthcare, and financial services. With supporting offerings geared towards Overhead Music, On-Hold Messaging, WiFi Marketing, and more, Spectrio offers businesses a complete customer engagement solution at scale. For more information, visit www.Spectrio.com.
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
Spectrio NPS
Spectrio's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Spectrio's customers would recommend using the product based on a scale of -100 to 100.
Spectrio Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Spectrio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 50 | Sep 2022 | 50 |
Oct 2022 20 | Oct 2022 | 20 |
Jul 2023 33 | Jul 2023 | 33 |
Oct 2025 15 | Oct 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spectrio Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Spectrio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spectrio Product Quality
3.3/5
Spectrio has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Spectrio's overall Product Quality score rated by its users and customers.
Spectrio Product Information
Spectrio’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.spectrio.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Content
Enterprise
Spectrio Pricing
Spectrio ROI & Value For Money
3.5/5
Spectrio has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Spectrio Customer Satisfaction (CSAT)
Spectrio Customer Satisfaction (CSAT) Score
80 / 100
Spectrio has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spectrio Customer Service
3.4/5
Spectrio has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Spectrio's Customer Service
Address
7624 Bald Cypress Pl, Tampa, FL 33614
Website
https://www.spectrio.com
Phone Number
800-584-4653
Spectrio's Social Links
Spectrio as an Employer
3.7/5
Spectrio has a 3.7/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Spectrio scored a 14 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Spectrio would recommend the brand to a friend. ENPS measures how likely Spectrio employees would recommend working at Spectrio to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 50% | Promoters |
|---|---|
| 9% | Passive |
| 41% | Detractors |
