33
NPS
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Status Labs
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About Status Labs' Brand
Status Labs is the industry leader in digital reputation management, with offices in Austin, New York, Los Angeles, London, and Hamburg.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
4.5/5
Customer Service
Status Labs NPS
Status Labs's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Status Labs's customers would recommend using the product based on a scale of -100 to 100.
Status Labs Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Status Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Status Labs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Status Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Status Labs Product Quality
4/5
Status Labs has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Status Labs' overall Product Quality score rated by its users and customers.
Status Labs Product Information
Status Labs’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.statuslabs.com
- Company Size
- 51-200 Employees
Industry
Public Relations and Communications
Status Labs Pricing
Status Labs ROI & Value For Money
2.5/5
Status Labs has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Status Labs' overall ROI score rated by its users and customers.
Status Labs Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Status Labs Customer Service
4.5/5
Status Labs has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Status Labs' overall Customer Service score rated by its users and customers.
About Status Labs's Customer Service
Address
1803 Evergreen Ave, Austin, TX 78704
Website
http://www.statuslabs.com
Phone Number
(512) 203-9368
Status Labs's Social Links
Status Labs as an Employer
4.2/5
Status Labs has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Status Labs scored a 33 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Status Labs would recommend the brand to a friend. ENPS measures how likely Status Labs employees would recommend working at Status Labs to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
