33
NPS
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STEFANINI, INC.
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About STEFANINI, INC. Brand
Stefanini Group is a global tech multinational that features a broad portfolio of solutions. Our worldwide presence includes 41 countries, 25,000 employees, and we support 35 languages. Driven by our entrepreneurial mindset, we help customers digitally transform their business, working in an agile mode. We co-create within our ecosystem, which includes our clients, ventures, partners, and employees, and deliver innovative, effective solutions that lead customers through the digital journey. We are big enough to invest in new technology while small enough to be both flexible and adapt to our clients’ needs. Together, we are co-creating for a better future.
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
STEFANINI, INC. NPS
STEFANINI, INC.'s Net Promoter Score (NPS) is a 33 with 61% Promoters, 11% Passives, and 28% Detractors. Net Promoter Score tracks whether STEFANINI, INC.'s customers would recommend using the product based on a scale of -100 to 100.
STEFANINI, INC. Overall NPS
| 61% | Promoters |
|---|---|
| 11% | Passives |
| 28% | Detractors |
STEFANINI, INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -17 | Jul 2022 | -17 |
Sep 2022 -1 | Sep 2022 | -1 |
Oct 2022 13 | Oct 2022 | 13 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 9 | Dec 2022 | 9 |
Jan 2023 17 | Jan 2023 | 17 |
May 2023 22 | May 2023 | 22 |
Apr 2024 29 | Apr 2024 | 29 |
May 2024 34 | May 2024 | 34 |
Jul 2024 25 | Jul 2024 | 25 |
Mar 2025 28 | Mar 2025 | 28 |
Apr 2025 34 | Apr 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
STEFANINI, INC. NPS by Usage
STEFANINI, INC.'s NPS was rated 33 points by customers who have used STEFANINI, INC.'s products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 33 | 2 to 5 Years | 33 |
STEFANINI, INC. Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of STEFANINI, INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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STEFANINI, INC. Customer Loyalty Score by Usage
STEFANINI, INC.'s Customer Loyalty score was rated 100% by customers who have used STEFANINI, INC.'s products/services for 2 to 5 Years.
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STEFANINI, INC. Product Quality
3.8/5
STEFANINI, INC. has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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STEFANINI, INC. Product Information
STEFANINI, INC.’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.stefanini.com/en
- Company Size
- 10,000+ Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Business Services
Quick Insights into STEFANINI, INC. Product Quality
STEFANINI, INC.'s Product Quality score was rated highest by customers who have used STEFANINI, INC.'s products/services for 2 to 5 Years.
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Ranked STEFANINI, INC. Product Quality the Highest
STEFANINI, INC. Product Quality Score by Usage
STEFANINI, INC.'s Product Quality score was rated 3.3 stars by customers who have used STEFANINI, INC.'s products/services for 2 to 5 Years.
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STEFANINI, INC. Pricing
STEFANINI, INC. ROI & Value For Money
3.8/5
STEFANINI, INC. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into STEFANINI, INC. ROI
STEFANINI, INC.'s ROI score was rated highest by customers who have used STEFANINI, INC.'s products/services for 2 to 5 Years.
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Ranked STEFANINI, INC. ROI the Highest
STEFANINI, INC. ROI Score by Usage
STEFANINI, INC.'s ROI score was rated 3.8 stars by customers who have used STEFANINI, INC.'s products/services for 2 to 5 Years.
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STEFANINI, INC. Customer Satisfaction (CSAT)
STEFANINI, INC. Customer Satisfaction (CSAT) Score
86 / 100
STEFANINI, INC. has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into STEFANINI, INC. Customer Satisfaction
STEFANINI, INC.'s Customer Satisfaction score was rated highest by customers who have used STEFANINI, INC.'s products/services for 2 to 5 Years.
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Ranked STEFANINI, INC. Customer Satisfaction the Highest
STEFANINI, INC. Customer Satisfaction Score by Usage
STEFANINI, INC.'s Customer Satisfaction score was rated 100 points by customers who have used STEFANINI, INC.'s products/services for 2 to 5 Years.
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STEFANINI, INC. Customer Service
4/5
STEFANINI, INC. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About STEFANINI, INC.'s Customer Service
Address
27100 west eleven mile road, Southfield, MI 48034
Website
http://www.stefanini.com/en
Phone Number
2482638612
STEFANINI, INC.'s Social Links
Quick Insights into STEFANINI, INC. Customer Service
STEFANINI, INC.'s Customer Service score was rated highest by customers who have used STEFANINI, INC.'s products/services for 2 to 5 Years.
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Ranked STEFANINI, INC. Customer Service the Highest
STEFANINI, INC. Customer Service Score by Usage
STEFANINI, INC.'s Customer Service score was rated 3.8 stars by customers who have used STEFANINI, INC.'s products/services for 2 to 5 Years.
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STEFANINI, INC. as an Employer
4.5/5
STEFANINI, INC. has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
STEFANINI, INC. scored a 33 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of STEFANINI, INC. would recommend the brand to a friend. ENPS measures how likely STEFANINI, INC. employees would recommend working at STEFANINI, INC. to a friend.
Net Promoter Score
33
NPS Score
| 61% | Promoters |
|---|---|
| 11% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 56% | Promoters |
|---|---|
| 21% | Passive |
| 23% | Detractors |
