-100
NPS
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Brand Page
Sunrise Banks
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About Sunrise Banks' Brand
At Sunrise, we use advancing technologies to build financial health products/services inclusive of everyone, everywhere. It’s more than just a banking career. When you join Sunrise, you’re joining one of the planet’s most socially responsible companies, surrounded by caring teams and people who challenge and inspire you to greatness.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2/5
Customer Service
Sunrise Banks NPS
Sunrise Banks's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sunrise Banks's customers would recommend using the product based on a scale of -100 to 100.
Sunrise Banks Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sunrise Banks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sunrise Banks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sunrise Banks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sunrise Banks Product Quality
2.5/5
Sunrise Banks has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunrise Banks' overall Product Quality score rated by its users and customers.
Sunrise Banks Product Information
Sunrise Banks’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.sunrisebanks.com
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Sunrise Banks Pricing
Sunrise Banks ROI & Value For Money
2/5
Sunrise Banks has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunrise Banks' overall ROI score rated by its users and customers.
Sunrise Banks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sunrise Banks Customer Service
2/5
Sunrise Banks has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Sunrise Banks' overall Customer Service score rated by its users and customers.
About Sunrise Banks's Customer Service
Address
2525 Wabash Ave, Saint Paul, MN 55411
Website
https://www.sunrisebanks.com
Sunrise Banks's Social Links
Sunrise Banks as an Employer
4.7/5
Sunrise Banks has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sunrise Banks scored a -100 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Sunrise Banks would recommend the brand to a friend. ENPS measures how likely Sunrise Banks employees would recommend working at Sunrise Banks to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 60% | Promoters |
|---|---|
| 32% | Passive |
| 8% | Detractors |
