-100
NPS
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SuperShuttle
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About SuperShuttle's Brand
SuperShuttle is the nation's leading shared-ride airport shuttle service. Among its major competitors, SuperShuttle is ranked in 2nd place for NPS while Uber is 1st, and Opoli is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
SuperShuttle Ranking
- #2 / 4 of its competitors
SuperShuttle NPS
SuperShuttle's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SuperShuttle's customers would recommend using the product based on a scale of -100 to 100.
SuperShuttle Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SuperShuttle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2026 -100 | Aug 2026 | -100 |
How Other Brands Compare
SuperShuttle is ranked second for NPS among its competitors. Uber and Opoli come in first and third, with Prime Time Shuttle coming in at #4.
SuperShuttle |  Uber |  Opoli |  Prime Time Shuttle | |
| Global Ranking | #- | #90 | #- | #- |
| NPS | -100 | 23 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $107.19B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SuperShuttle NPS vs. Competitors
Compared to its competitors, SuperShuttle's NPS is rated right below Wingz Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Uber | 23 |
 | Wingz Inc. | N/A |
| SuperShuttle | -100 |
SuperShuttle Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SuperShuttle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SuperShuttle Customer Loyalty vs. Competitors
Compared to its competitors, SuperShuttle's Customer Loyalty score is rated right above Wingz Inc., and is preceded by Uber.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Uber | 76% |
| SuperShuttle | 10% |
| Wingz Inc. | N/A |
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SuperShuttle Product Quality
1.5/5
SuperShuttle has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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SuperShuttle Product Information
SuperShuttle’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.supershuttle.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
SuperShuttle Product Quality vs. Competitors
Compared to its competitors, SuperShuttle's Product Quality score is rated right above Wingz Inc., and is preceded by Uber.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uber | 3.9/5 |
| SuperShuttle | 1.5/5 |
| Wingz Inc. | N/A |
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SuperShuttle Pricing
SuperShuttle ROI & Value For Money
1.5/5
SuperShuttle has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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SuperShuttle Pricing vs. Competitors
Compared to its competitors, SuperShuttle's ROI score is rated right above Wingz Inc., and is preceded by Uber.
| COMPANY | Pricing Score | |
|---|---|---|
| Uber | 3.7/5 |
| SuperShuttle | 1.5/5 |
| Wingz Inc. | N/A |
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SuperShuttle Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SuperShuttle Customer Satisfaction vs. Competitors
Compared to its competitors, SuperShuttle's Customer Satisfaction score is rated right above Wingz Inc., and is preceded by Uber.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Uber | 72% |
| SuperShuttle | 0% |
| Wingz Inc. | 0% |
Unlock SuperShuttle Customer Satisfaction vs. Competitors Data
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SuperShuttle Customer Service
1.5/5
SuperShuttle has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About SuperShuttle's Customer Service
Address
2595 N.W. 38th Street, Miami, FL 33142
Website
http://www.supershuttle.com/
Phone Number
305-871-8000
SuperShuttle Customer Service vs. Competitors
Compared to its competitors, SuperShuttle's Customer Service score is rated right above Wingz Inc., and is preceded by Uber.
| COMPANY | Customer Service Score | |
|---|---|---|
| Uber | 3.7/5 |
| SuperShuttle | 1.5/5 |
| Wingz Inc. | N/A |
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SuperShuttle as an Employer
2.4/5
SuperShuttle has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
SuperShuttle scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of SuperShuttle would recommend the brand to a friend. ENPS measures how likely SuperShuttle employees would recommend working at SuperShuttle to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
