18
NPS
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symplr
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About symplr's Brand
symplr’s comprehensive healthcare operations solutions, anchored in governance, risk management, and compliance, enable our enterprise customers to efficiently navigate the unique complexities of integrating critical business operations in healthcare. For over 30 years, our customers have trusted our expertise and depended on our provider data management, workforce and talent management, contract management, spend management, access management, and compliance, quality, and safety solutions to help drive better operations for better outcomes. Learn how at www.symplr.com.
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
symplr NPS
symplr's Net Promoter Score (NPS) is a 18 with 52% Promoters, 14% Passives, and 34% Detractors. Net Promoter Score tracks whether symplr's customers would recommend using the product based on a scale of -100 to 100.
symplr Overall NPS
| 52% | Promoters |
|---|---|
| 14% | Passives |
| 34% | Detractors |
symplr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 26 | Aug 2020 | 26 |
Apr 2021 21 | Apr 2021 | 21 |
Feb 2022 20 | Feb 2022 | 20 |
Feb 2023 11 | Feb 2023 | 11 |
Mar 2025 15 | Mar 2025 | 15 |
Jul 2025 16 | Jul 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
symplr NPS by Usage
symplr's NPS was rated the highest by customers who have used symplr's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 21 | Less than 1 Year | 21 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
symplr Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of symplr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
symplr Product Quality
3.4/5
symplr has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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symplr Product Information
symplr serves markets in the United States. symplr supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
symplr’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated symplr's product the highest. Reviewers from the Civic and Social Organization industry rated symplr the lowest at 3.
- Website
- http://www.symplr.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
SaaS
Languages Supported
English
Product Type
Credentialing Software
Quick Insights into symplr Product Quality
symplr's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Civic and Social Organization industry.
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Ranked symplr Product Quality the Highest
Ranked symplr Product Quality the Lowest
symplr Product Quality Score by Usage
symplr's Product Quality score was rated the highest by customers who have used symplr's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
symplr Product Quality Score by Industry
symplr's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Civic and Social Organization industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
symplr Pricing
symplr ROI & Value For Money
3.4/5
symplr has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock symplr's overall ROI score rated by its users and customers.
symplr Pricing Plans
symplr has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses symplr?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into symplr ROI
symplr's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked symplr ROI the Highest
symplr ROI Score by Industry
symplr's ROI score was rated 3.4 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
symplr Customer Satisfaction (CSAT)
symplr Customer Satisfaction (CSAT) Score
50 / 100
symplr has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
symplr Customer Service
3.6/5
symplr has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock symplr's overall Customer Service score rated by its users and customers.
About symplr's Customer Service
Address
315 Capitol St, Houston, TX 77002
Website
http://www.symplr.com/
Phone Number
281-863-9500
symplr's Social Links
symplr as an Employer
4.7/5
symplr has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
symplr scored a 18 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of symplr would recommend the brand to a friend. ENPS measures how likely symplr employees would recommend working at symplr to a friend.
Net Promoter Score
18
NPS Score
| 52% | Promoters |
|---|---|
| 14% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 56% | Promoters |
|---|---|
| 28% | Passive |
| 16% | Detractors |
