100
NPS
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Syncro
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About Syncro's Brand
Syncro provides cloud-based software solutions to IT companies looking to streamline their processes. Our CRM tools, automation functions, remote monitoring, and integrations assist small to medium-sized businesses in increasing efficiency while maintaining a steady flow of revenue. Syncro is growing quickly! We are a global team working remotely and welcome new team members from all walks of life. We believe that the culmination of different minds is what makes a succesful team.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Syncro NPS
Syncro's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Syncro's customers would recommend using the product based on a scale of -100 to 100.
Syncro Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Syncro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Syncro Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Syncro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Syncro Product Quality
5/5
Syncro has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Syncro's overall Product Quality score rated by its users and customers.
Syncro Product Information
Syncro’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.syncromsp.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Syncro Pricing
Syncro ROI & Value For Money
4/5
Syncro has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Syncro's overall ROI score rated by its users and customers.
Syncro Customer Satisfaction (CSAT)
Syncro Customer Satisfaction (CSAT) Score
100 / 100
Syncro has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Syncro Customer Service
4.5/5
Syncro has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Syncro's overall Customer Service score rated by its users and customers.
About Syncro's Customer Service
Address
113 Cherry St, Seattle, WA 98104
Website
http://www.syncromsp.com
Syncro's Social Links
Syncro as an Employer
4.6/5
Syncro has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Syncro scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Syncro would recommend the brand to a friend. ENPS measures how likely Syncro employees would recommend working at Syncro to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 71% | Promoters |
|---|---|
| 25% | Passive |
| 4% | Detractors |
