-20
NPS
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Syncron
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About Syncron's Brand
Empowering the world’s leading manufacturers to deliver exceptional aftermarket service experiences while driving significant revenue and profit improvements.
Brand at a Glance
65%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Syncron CMO
Syncron NPS
Syncron's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Syncron's customers would recommend using the product based on a scale of -100 to 100.
Syncron Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Syncron NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jul 2021 0 | Jul 2021 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Jan 2023 0 | Jan 2023 | 0 |
Oct 2023 -20 | Oct 2023 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Syncron Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Syncron users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Syncron Product Quality
2.7/5
Syncron has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Syncron's overall Product Quality score rated by its users and customers.
Syncron Product Information
Syncron’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.syncron.com
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
AI, Big Data and Analytics
Manufacturing
Syncron Pricing
Syncron ROI & Value For Money
3.2/5
Syncron has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Syncron Customer Satisfaction (CSAT)
Syncron Customer Satisfaction (CSAT) Score
66 / 100
Syncron has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Syncron Customer Service
3.2/5
Syncron has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Syncron's Customer Service
Address
Östra Järnvägsgatan 27, SE-111 20 Sweden
Website
https://www.syncron.com
Phone Number
+46 8 410 802 00
Syncron's Social Links
Syncron as an Employer
4.2/5
Syncron has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
CEO of Syncron
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Syncron scored a -20 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Syncron would recommend the brand to a friend. ENPS measures how likely Syncron employees would recommend working at Syncron to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 48% | Promoters |
|---|---|
| 19% | Passive |
| 33% | Detractors |
