-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Synctera
Marketing or Exec? Claim Your Free Account
About Synctera's Brand
Synctera is powering the future of FinTech. Its end-to-end platform and guided, personalized experiences help FinTech builders create world-class products with embedded banking, card issuance, and more. Synctera’s unique programs enable transparent, efficient partnerships between compatible FinTech builders and community banks, whether a FinTech builder is looking to quickly launch an MVP or scale a fully fledged offering. Everyone wins - FinTech builders create, launch, and scale great products fast, and community banks access new revenue streams and markets.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Synctera NPS
Synctera's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Synctera's customers would recommend using the product based on a scale of -100 to 100.
Synctera Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Synctera NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2025 -100 | Jul 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synctera Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Synctera users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Synctera Product Quality
1.5/5
Synctera has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Synctera's overall Product Quality score rated by its users and customers.
Synctera Product Information
Synctera’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.synctera.com/
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Synctera Pricing
Synctera ROI & Value For Money
1.5/5
Synctera has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Synctera's overall ROI score rated by its users and customers.
Synctera Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Synctera Customer Service
1.5/5
Synctera has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Synctera's overall Customer Service score rated by its users and customers.
About Synctera's Customer Service
Address
228 Hamilton Ave, Palo Alto, CA 94301
Website
https://www.synctera.com/
Synctera's Social Links
Synctera as an Employer
4.4/5
Synctera has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Synctera scored a -100 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Synctera would recommend the brand to a friend. ENPS measures how likely Synctera employees would recommend working at Synctera to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 69% | Promoters |
|---|---|
| 27% | Passive |
| 4% | Detractors |
