-67
NPS
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Tally
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About Tally's Brand
Tally is a consumer tech company pioneering full-service financial automation. Founded in 2015, we built the first automated debt manager to help people overcome credit card debt and put billions of dollars back in people’s pockets. Tally’s vision is to automate people’s entire financial lives, so they can stress less about money and do more of what they love.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Tally NPS
Tally's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Tally's customers would recommend using the product based on a scale of -100 to 100.
Tally Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Tally NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Apr 2025 -66 | Apr 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tally Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tally users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tally Product Quality
3.2/5
Tally has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Tally's overall Product Quality score rated by its users and customers.
Tally Product Information
Tally’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://meettally.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Mobile App
Tally Pricing
Tally ROI & Value For Money
2.9/5
Tally has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Tally's overall ROI score rated by its users and customers.
Tally Customer Satisfaction (CSAT)
Tally Customer Satisfaction (CSAT) Score
67 / 100
Tally has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tally Customer Service
3/5
Tally has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Tally's overall Customer Service score rated by its users and customers.
About Tally's Customer Service
Address
375 Alabama St, San Francisco, CA 94110
Website
http://meettally.com
Tally's Social Links
Tally as an Employer
4.5/5
Tally has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tally scored a -67 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Tally would recommend the brand to a friend. ENPS measures how likely Tally employees would recommend working at Tally to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 79% | Promoters |
|---|---|
| 17% | Passive |
| 4% | Detractors |
