50
NPS
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Tegus
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About Tegus' Brand
Tegus is the leading market intelligence platform for key decision-makers. We power some of the world’s most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products and services enable clients to discover unmatched insights and answers to the most challenging questions they face to help them make better-informed decisions.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Tegus NPS
Tegus's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Tegus's customers would recommend using the product based on a scale of -100 to 100.
Tegus Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Tegus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Sep 2023 33 | Sep 2023 | 33 |
Dec 2023 50 | Dec 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tegus Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Tegus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tegus Product Quality
3.8/5
Tegus has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Tegus' overall Product Quality score rated by its users and customers.
Tegus Product Information
Tegus’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.tegus.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Tegus Pricing
Tegus ROI & Value For Money
3.3/5
Tegus has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Tegus Customer Satisfaction (CSAT)
Tegus Customer Satisfaction (CSAT) Score
100 / 100
Tegus has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tegus Customer Service
3.4/5
Tegus has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Tegus' overall Customer Service score rated by its users and customers.
About Tegus's Customer Service
Address
Chicago, IL 60601
Website
https://www.tegus.com/
Tegus's Social Links
Tegus as an Employer
4.8/5
Tegus has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tegus scored a 50 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Tegus would recommend the brand to a friend. ENPS measures how likely Tegus employees would recommend working at Tegus to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 73% | Promoters |
|---|---|
| 20% | Passive |
| 7% | Detractors |
