33
NPS
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Teikametrics
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About Teikametrics' Brand
Teikametrics was developed with a mission to provide the most effective and accurate tools to tackle the dynamic nature of today's e-commerce.
Brand at a Glance
65%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Teikametrics NPS
Teikametrics's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Teikametrics's customers would recommend using the product based on a scale of -100 to 100.
Teikametrics Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Teikametrics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Jun 2022 -50 | Jun 2022 | -50 |
Jul 2022 0 | Jul 2022 | 0 |
Mar 2024 0 | Mar 2024 | 0 |
Jun 2024 20 | Jun 2024 | 20 |
Sep 2024 34 | Sep 2024 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teikametrics Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Teikametrics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teikametrics Product Quality
3.2/5
Teikametrics has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Teikametrics' overall Product Quality score rated by its users and customers.
Teikametrics Product Information
Teikametrics’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.teikametrics.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Teikametrics Pricing
Teikametrics ROI & Value For Money
3.6/5
Teikametrics has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Teikametrics' overall ROI score rated by its users and customers.
Teikametrics Customer Satisfaction (CSAT)
Teikametrics Customer Satisfaction (CSAT) Score
50 / 100
Teikametrics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Teikametrics Customer Service
3.7/5
Teikametrics has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Teikametrics' overall Customer Service score rated by its users and customers.
About Teikametrics's Customer Service
Address
280 Summer Street, 9th Floor, Boston, MA 02210
Website
http://www.teikametrics.com
Phone Number
8558462677
Teikametrics as an Employer
4.3/5
Teikametrics has a 4.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Teikametrics scored a 33 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Teikametrics would recommend the brand to a friend. ENPS measures how likely Teikametrics employees would recommend working at Teikametrics to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
