-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Telecom Talk
Marketing or Exec? Claim Your Free Account
About Telecom Talk's Brand
Telecom Talk is an online platform that provides its users with information and insights related to the telecommunications industry. Among its major competitors, Telecom Talk is ranked in 2nd place for NPS while Mars is 1st.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Telecom Talk Ranking
- #2 / 2 of its competitors
Telecom Talk NPS
Telecom Talk's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Telecom Talk's customers would recommend using the product based on a scale of -100 to 100.
Telecom Talk Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Telecom Talk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
How Other Brands Compare
Telecom Talk is ranked second for NPS among its competitors. Mars comes in first.
Telecom Talk |  Mars | |
| Global Ranking | #- | #61 |
| NPS | -100 | 27 |
| Valuation Updated every 24 hours for public companies | - | $31.60M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telecom Talk NPS vs. Competitors
Compared to its competitors, Telecom Talk's NPS is rated right below Mars.
| COMPANY | NPS Score | |
|---|---|---|
| Mars | 27 |
| Telecom Talk | -100 |
Telecom Talk Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Telecom Talk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Telecom Talk Customer Loyalty vs. Competitors
Compared to its competitors, Telecom Talk's Customer Loyalty score is rated right below Mars.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mars | 78% |
| Telecom Talk | 10% |
Unlock Telecom Talk Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Telecom Talk Customer Loyalty vs. Competitors data and gain insights into your customers today.
Telecom Talk Product Quality
1.5/5
Telecom Talk has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Telecom Talk's overall Product Quality score rated by its users and customers.
Telecom Talk Product Information
Telecom Talk’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://telecomtalk.info
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Hardware and Devices
Telecom Talk Product Quality vs. Competitors
Compared to its competitors, Telecom Talk's Product Quality score is rated right below Mars.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mars | 4/5 |
| Telecom Talk | 1.5/5 |
Unlock Telecom Talk Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Telecom Talk Product Quality vs. Competitors data and gain insights into your customers today.
Telecom Talk Pricing
Telecom Talk ROI & Value For Money
1.5/5
Telecom Talk has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Telecom Talk's overall ROI score rated by its users and customers.
Telecom Talk Pricing vs. Competitors
Compared to its competitors, Telecom Talk's ROI score is rated right below Mars.
| COMPANY | Pricing Score | |
|---|---|---|
| Mars | 3.8/5 |
| Telecom Talk | 1.5/5 |
Unlock Telecom Talk ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Telecom Talk ROI vs. Competitors data and gain insights into your customers today.
Telecom Talk Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Telecom Talk Customer Satisfaction vs. Competitors
Compared to its competitors, Telecom Talk's Customer Satisfaction score is rated right below Mars.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mars | 74% |
| Telecom Talk | 0% |
Unlock Telecom Talk Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Telecom Talk Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Telecom Talk Customer Service
1.5/5
Telecom Talk has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Telecom Talk's overall Customer Service score rated by its users and customers.
About Telecom Talk's Customer Service
Website
http://telecomtalk.info
Telecom Talk Customer Service vs. Competitors
Compared to its competitors, Telecom Talk's Customer Service score is rated right below Mars.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mars | 3.9/5 |
| Telecom Talk | 1.5/5 |
Unlock Telecom Talk Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Telecom Talk Customer Service vs. Competitors data and gain insights into your customers today.
