-5
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
The Aerospace Corporation
Marketing or Exec? Claim Your Free Account
About The Aerospace Corporation's Brand
The Aerospace Corporation develops and manufactures military and commercial aerospace and defense systems. Among its major competitors, The Aerospace Corporation is ranked in 2nd place for NPS while American Airlines is 1st, and Draper is 3rd.Their current valuation is $2.19M
Brand at a Glance
51%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
The Aerospace Corporation Ranking
- #2 / 4 of its competitors
The Aerospace Corporation NPS
The Aerospace Corporation's Net Promoter Score (NPS) is a -5 with 30% Promoters, 35% Passives, and 35% Detractors. Net Promoter Score tracks whether The Aerospace Corporation's customers would recommend using the product based on a scale of -100 to 100.
The Aerospace Corporation Overall NPS
| 30% | Promoters |
|---|---|
| 35% | Passives |
| 35% | Detractors |
The Aerospace Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 14 | Apr 2022 | 14 |
Jan 2023 11 | Jan 2023 | 11 |
Mar 2023 20 | Mar 2023 | 20 |
Jun 2023 18 | Jun 2023 | 18 |
Jul 2023 8 | Jul 2023 | 8 |
Oct 2023 -1 | Oct 2023 | -1 |
Feb 2024 -1 | Feb 2024 | -1 |
Aug 2024 6 | Aug 2024 | 6 |
Dec 2024 0 | Dec 2024 | 0 |
Jan 2025 5 | Jan 2025 | 5 |
May 2026 -1 | May 2026 | -1 |
Jun 2026 -5 | Jun 2026 | -5 |
How Other Brands Compare
The Aerospace Corporation is ranked second for NPS among its competitors. American Airlines and Draper come in first and third, with Industry coming in at #4. Among those competitors, it is the third most valued company behind American Airlines.
The Aerospace Corporation |  American Airlines |  Draper |  Industry | |
| Global Ranking | #- | #138 | #- | #- |
| NPS | -5 | 12 | -40 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.19M | $11.95B | $1.68B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Aerospace Corporation NPS by Gender
Male customers rated The Aerospace Corporation's NPS 58 points higher than Female customers.
Male
25
The Aerospace Corporation's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-33
The Aerospace Corporation's NPS was rated -33 by Female customers on Comparably.
0%
Promoters
67%
Passives
33%
Detractors
The Aerospace Corporation NPS by Ethnicity
The Aerospace Corporation's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
The Aerospace Corporation NPS by Usage
The Aerospace Corporation's NPS was rated 67 points by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 67 | 5 to 10 Years | 67 |
The Aerospace Corporation NPS vs. Competitors
Compared to its competitors, The Aerospace Corporation's NPS is rated right above Draper, and is preceded by Industry.
| COMPANY | NPS Score | |
|---|---|---|
| American Airlines | 12 |
| Industry | N/A |
| The Aerospace Corporation | -5 |
| Draper | -40 |
The Aerospace Corporation Customer Reviews
Out of the 2 The Aerospace Corporation customer reviews 0 were positive and 2 were constructive. The Aerospace Corporation customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
The Aerospace Corporation Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of The Aerospace Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Aerospace Corporation Customer Loyalty Score by Gender
Male customers rated The Aerospace Corporation's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of The Aerospace Corporation.
Male
55%
Yes
Female
40%
Yes
The Aerospace Corporation Customer Loyalty Score by Ethnicity
The Aerospace Corporation's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Aerospace Corporation.
46
out of 100
Caucasian
The Aerospace Corporation Customer Loyalty Score by Usage
The Aerospace Corporation's Customer Loyalty score was rated 40% by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Aerospace Corporation Customer Loyalty Score by Industry
The Aerospace Corporation's Customer Loyalty score was rated 55% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
The Aerospace Corporation Customer Loyalty vs. Competitors
Compared to its competitors, The Aerospace Corporation's Customer Loyalty score is rated right above Industry, and is preceded by Draper.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Airlines | 70% |
| Draper | 68% |
| The Aerospace Corporation | 51% |
| Industry | N/A |
Unlock The Aerospace Corporation Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Aerospace Corporation Customer Loyalty vs. Competitors data and gain insights into your customers today.
The Aerospace Corporation Product Quality
3.2/5
The Aerospace Corporation has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock The Aerospace Corporation's overall Product Quality score rated by its users and customers.
The Aerospace Corporation Product Information
The Aerospace Corporation’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated The Aerospace Corporation's product the highest.
- Website
- http://www.aerospace.org
- Company Size
- 1,001-5,000 Employees
Industry
Enterprise
Travel
Quick Insights into The Aerospace Corporation Product Quality
The Aerospace Corporation's Product Quality score was rated highest by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked The Aerospace Corporation's Product Quality.
Ranked The Aerospace Corporation Product Quality the Highest
Ranked The Aerospace Corporation Product Quality the Lowest
The Aerospace Corporation Product Quality Score by Gender
Male customers rated The Aerospace Corporation's Product Quality score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Aerospace Corporation.
Male
3.9/5
Female
3.1/5
The Aerospace Corporation Product Quality Score by Ethnicity
The Aerospace Corporation's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Aerospace Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
The Aerospace Corporation Product Quality Score by Usage
The Aerospace Corporation's Product Quality score was rated 5 stars by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Aerospace Corporation Product Quality Score by Industry
The Aerospace Corporation's Product Quality score was rated 3.9 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
The Aerospace Corporation Product Quality vs. Competitors
Compared to its competitors, The Aerospace Corporation's Product Quality score is rated right above Industry, and is preceded by Draper.
| COMPANY | Product Quality Score | |
|---|---|---|
| American Airlines | 3.4/5 |
| Draper | 3.4/5 |
| The Aerospace Corporation | 3.2/5 |
| Industry | N/A |
Unlock The Aerospace Corporation Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Aerospace Corporation Product Quality vs. Competitors data and gain insights into your customers today.
The Aerospace Corporation Pricing
The Aerospace Corporation ROI & Value For Money
3.1/5
The Aerospace Corporation has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock The Aerospace Corporation's overall ROI score rated by its users and customers.
The Aerospace Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into The Aerospace Corporation ROI
The Aerospace Corporation's ROI score was rated highest by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked The Aerospace Corporation's ROI score.
Ranked The Aerospace Corporation ROI the Highest
Ranked The Aerospace Corporation ROI the Lowest
The Aerospace Corporation ROI Score by Gender
Male customers rated The Aerospace Corporation's ROI score 2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Aerospace Corporation.
Male
3.6/5
Female
1.6/5
The Aerospace Corporation ROI Score by Ethnicity
The Aerospace Corporation's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Aerospace Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
The Aerospace Corporation ROI Score by Usage
The Aerospace Corporation's ROI score was rated 3.6 stars by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Aerospace Corporation ROI Score by Industry
The Aerospace Corporation's ROI score was rated 3.1 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
The Aerospace Corporation Pricing vs. Competitors
Compared to its competitors, The Aerospace Corporation's ROI score is rated right above Draper, and is preceded by American Airlines.
| COMPANY | Pricing Score | |
|---|---|---|
| American Airlines | 3.4/5 |
| The Aerospace Corporation | 3.1/5 |
| Draper | 2.9/5 |
| Industry | N/A |
Unlock The Aerospace Corporation ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Aerospace Corporation ROI vs. Competitors data and gain insights into your customers today.
The Aerospace Corporation Customer Satisfaction (CSAT)
The Aerospace Corporation Customer Satisfaction (CSAT) Score
42 / 100
The Aerospace Corporation has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Aerospace Corporation Customer Satisfaction
The Aerospace Corporation's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked The Aerospace Corporation's Customer Satisfaction.
Ranked The Aerospace Corporation Customer Satisfaction the Highest
The Aerospace Corporation Customer Satisfaction Score by Gender
The Aerospace Corporation's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Aerospace Corporation.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
The Aerospace Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Aerospace Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of The Aerospace Corporation.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
The Aerospace Corporation Customer Satisfaction Score by Industry
The Aerospace Corporation's Customer Satisfaction score was rated 75 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "The Aerospace Corporation Customer Satisfaction Score by Industry",
"text": "The Aerospace Corporation's Customer Satisfaction score was rated 75 points by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "The Aerospace Corporation's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}The Aerospace Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, The Aerospace Corporation's Customer Satisfaction score is rated right above Industry, and is preceded by Draper.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| American Airlines | 64% |
| Draper | 60% |
| The Aerospace Corporation | 42% |
| Industry | 0% |
Unlock The Aerospace Corporation Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Aerospace Corporation Customer Satisfaction vs. Competitors data and gain insights into your customers today.
The Aerospace Corporation Customer Service
3/5
The Aerospace Corporation has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock The Aerospace Corporation's overall Customer Service score rated by its users and customers.
About The Aerospace Corporation's Customer Service
Website
http://www.aerospace.org
Quick Insights into The Aerospace Corporation Customer Service
The Aerospace Corporation's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked The Aerospace Corporation's Customer Service score.
Ranked The Aerospace Corporation Customer Service the Highest
Ranked The Aerospace Corporation Customer Service the Lowest
The Aerospace Corporation Customer Service Score by Gender
Male customers rated The Aerospace Corporation's Customer Service score 1.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Aerospace Corporation.
Male
3.9/5
Female
2/5
The Aerospace Corporation Customer Service Score by Ethnicity
The Aerospace Corporation's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Aerospace Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
The Aerospace Corporation Customer Service Score by Usage
The Aerospace Corporation's Customer Service score was rated 3.8 stars by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Aerospace Corporation Customer Service Score by Industry
The Aerospace Corporation's Customer Service score was rated 3.3 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
The Aerospace Corporation Customer Service vs. Competitors
Compared to its competitors, The Aerospace Corporation's Customer Service score is rated right above Draper, and is preceded by American Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| American Airlines | 3.4/5 |
| The Aerospace Corporation | 3/5 |
| Draper | 2.9/5 |
| Industry | N/A |
Unlock The Aerospace Corporation Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full The Aerospace Corporation Customer Service vs. Competitors data and gain insights into your customers today.
The Aerospace Corporation as an Employer
3.9/5
The Aerospace Corporation has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
CEO of The Aerospace Corporation
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Aerospace Corporation scored a -5 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of The Aerospace Corporation would recommend the brand to a friend. ENPS measures how likely The Aerospace Corporation employees would recommend working at The Aerospace Corporation to a friend.
Net Promoter Score
-5
NPS Score
| 30% | Promoters |
|---|---|
| 35% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 45% | Promoters |
|---|---|
| 26% | Passive |
| 29% | Detractors |
