5
NPS
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The Aerospace Corporation
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About The Aerospace Corporation's Brand
The Aerospace Corporation develops and manufactures military and commercial aerospace and defense systems. Among its major competitors, The Aerospace Corporation is ranked in 2nd place for NPS while American Airlines is 1st, and Draper is 3rd.Their current valuation is $2.19M
Brand at a Glance
58%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
The Aerospace Corporation Ranking
- #2 / 4 of its competitors
The Aerospace Corporation NPS
The Aerospace Corporation's Net Promoter Score (NPS) is a 5 with 33% Promoters, 39% Passives, and 28% Detractors. Net Promoter Score tracks whether The Aerospace Corporation's customers would recommend using the product based on a scale of -100 to 100.
The Aerospace Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 39% | Passives |
| 28% | Detractors |
The Aerospace Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -20 | Nov 2021 | -20 |
Dec 2021 -1 | Dec 2021 | -1 |
Apr 2022 14 | Apr 2022 | 14 |
Jan 2023 11 | Jan 2023 | 11 |
Mar 2023 20 | Mar 2023 | 20 |
Jun 2023 18 | Jun 2023 | 18 |
Jul 2023 8 | Jul 2023 | 8 |
Oct 2023 -1 | Oct 2023 | -1 |
Feb 2024 -1 | Feb 2024 | -1 |
Aug 2024 6 | Aug 2024 | 6 |
Dec 2024 0 | Dec 2024 | 0 |
Jan 2025 5 | Jan 2025 | 5 |
How Other Brands Compare
The Aerospace Corporation is ranked second for NPS among its competitors. American Airlines and Draper come in first and third, with Industry coming in at #4. Among those competitors, it is the third most valued company behind American Airlines.
The Aerospace Corporation |  American Airlines |  Draper |  Industry | |
| Global Ranking | #- | #138 | #- | #- |
| NPS | 5 | 14 | -25 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $2.19M | $11.95B | $1.68B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Aerospace Corporation NPS by Gender
The Aerospace Corporation's NPS was rated 67 by Male customers on Comparably.
Male
67
The Aerospace Corporation's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
The Aerospace Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
The Aerospace Corporation NPS by Ethnicity
The Aerospace Corporation's NPS was rated 33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
The Aerospace Corporation NPS by Usage
The Aerospace Corporation's NPS was rated 67 points by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 67 | 5 to 10 Years | 67 |
The Aerospace Corporation NPS vs. Competitors
Compared to its competitors, The Aerospace Corporation's NPS is rated right above Industry, and is preceded by American Airlines.
| COMPANY | NPS Score | |
|---|---|---|
| American Airlines | 14 |
| The Aerospace Corporation | 5 |
| Industry | N/A |
| Draper | -25 |
The Aerospace Corporation Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of The Aerospace Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Aerospace Corporation Customer Loyalty Score by Gender
The Aerospace Corporation's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
The Aerospace Corporation Customer Loyalty Score by Ethnicity
The Aerospace Corporation's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Aerospace Corporation.
70
out of 100
Caucasian
The Aerospace Corporation Customer Loyalty Score by Usage
The Aerospace Corporation's Customer Loyalty score was rated 40% by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years.
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The Aerospace Corporation Customer Loyalty Score by Industry
The Aerospace Corporation's Customer Loyalty score was rated 64% by Aerospace and Aviation industry customers.
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The Aerospace Corporation Customer Loyalty vs. Competitors
Compared to its competitors, The Aerospace Corporation's Customer Loyalty score is rated right above Industry, and is preceded by Draper.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Airlines | 70% |
| Draper | 68% |
| The Aerospace Corporation | 58% |
| Industry | N/A |
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The Aerospace Corporation Product Quality
3.5/5
The Aerospace Corporation has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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The Aerospace Corporation Product Information
The Aerospace Corporation’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated The Aerospace Corporation's product the highest.
- Website
- http://www.aerospace.org
- Company Size
- 1,001-5,000 Employees
Industry
Enterprise
Travel
Quick Insights into The Aerospace Corporation Product Quality
The Aerospace Corporation's Product Quality score was rated highest by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years.
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Ranked The Aerospace Corporation Product Quality the Highest
The Aerospace Corporation Product Quality Score by Gender
The Aerospace Corporation's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
The Aerospace Corporation Product Quality Score by Ethnicity
The Aerospace Corporation's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Aerospace Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
The Aerospace Corporation Product Quality Score by Usage
The Aerospace Corporation's Product Quality score was rated 5 stars by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years.
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The Aerospace Corporation Product Quality Score by Industry
The Aerospace Corporation's Product Quality score was rated 4.6 stars by Aerospace and Aviation industry customers.
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The Aerospace Corporation Product Quality vs. Competitors
Compared to its competitors, The Aerospace Corporation's Product Quality score is rated right above American Airlines.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Aerospace Corporation | 3.5/5 |
| American Airlines | 3.4/5 |
| Draper | 3.4/5 |
| Industry | N/A |
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The Aerospace Corporation Pricing
The Aerospace Corporation ROI & Value For Money
3.5/5
The Aerospace Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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The Aerospace Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into The Aerospace Corporation ROI
The Aerospace Corporation's ROI score was rated highest by Male customers.
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Ranked The Aerospace Corporation ROI the Highest
The Aerospace Corporation ROI Score by Gender
The Aerospace Corporation's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
The Aerospace Corporation ROI Score by Ethnicity
The Aerospace Corporation's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Aerospace Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
The Aerospace Corporation ROI Score by Usage
The Aerospace Corporation's ROI score was rated 3.6 stars by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years.
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The Aerospace Corporation ROI Score by Industry
The Aerospace Corporation's ROI score was rated 3.7 stars by Aerospace and Aviation industry customers.
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The Aerospace Corporation Pricing vs. Competitors
Compared to its competitors, The Aerospace Corporation's ROI score is rated right above American Airlines.
| COMPANY | Pricing Score | |
|---|---|---|
| The Aerospace Corporation | 3.5/5 |
| American Airlines | 3.4/5 |
| Draper | 2.9/5 |
| Industry | N/A |
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The Aerospace Corporation Customer Satisfaction (CSAT)
The Aerospace Corporation Customer Satisfaction (CSAT) Score
50 / 100
The Aerospace Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Aerospace Corporation Customer Satisfaction
The Aerospace Corporation's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked The Aerospace Corporation Customer Satisfaction the Highest
The Aerospace Corporation Customer Satisfaction Score by Industry
The Aerospace Corporation's Customer Satisfaction score was rated 100 points by Aerospace and Aviation industry customers.
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"label": "Aerospace and Aviation",
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}The Aerospace Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, The Aerospace Corporation's Customer Satisfaction score is rated right above Draper, and is preceded by American Airlines.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| American Airlines | 65% |
| The Aerospace Corporation | 50% |
| Draper | 50% |
| Industry | 0% |
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The Aerospace Corporation Customer Service
3.3/5
The Aerospace Corporation has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About The Aerospace Corporation's Customer Service
Website
http://www.aerospace.org
Quick Insights into The Aerospace Corporation Customer Service
The Aerospace Corporation's Customer Service score was rated highest by Male customers.
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Ranked The Aerospace Corporation Customer Service the Highest
The Aerospace Corporation Customer Service Score by Gender
The Aerospace Corporation's Customer Service score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
The Aerospace Corporation Customer Service Score by Ethnicity
The Aerospace Corporation's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Aerospace Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
The Aerospace Corporation Customer Service Score by Usage
The Aerospace Corporation's Customer Service score was rated 3.8 stars by customers who have used The Aerospace Corporation's products/services for 5 to 10 Years.
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The Aerospace Corporation Customer Service Score by Industry
The Aerospace Corporation's Customer Service score was rated 3.9 stars by Aerospace and Aviation industry customers.
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The Aerospace Corporation Customer Service vs. Competitors
Compared to its competitors, The Aerospace Corporation's Customer Service score is rated right above Draper, and is preceded by American Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| American Airlines | 3.4/5 |
| The Aerospace Corporation | 3.3/5 |
| Draper | 2.9/5 |
| Industry | N/A |
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The Aerospace Corporation as an Employer
3.9/5
The Aerospace Corporation has a 3.9/5 stars for its overall company culture rated by their employees
top
15%
CEO of The Aerospace Corporation
In the Top 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Aerospace Corporation scored a 5 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of The Aerospace Corporation would recommend the brand to a friend. ENPS measures how likely The Aerospace Corporation employees would recommend working at The Aerospace Corporation to a friend.
Net Promoter Score
5
NPS Score
| 33% | Promoters |
|---|---|
| 39% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 46% | Promoters |
|---|---|
| 24% | Passive |
| 30% | Detractors |
