38
NPS
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The Children's Hospital of Philadelphia
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About The Children's Hospital of Philadelphia's Brand
Since its start in 1855 as the nation's first hospital devoted exclusively to caring for children, The Children's Hospital of Philadelphia
Brand at a Glance
91%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
The Children's Hospital of Philadelphia CMO
The Children's Hospital of Philadelphia NPS
The Children's Hospital of Philadelphia's Net Promoter Score (NPS) is a 38 with 65% Promoters, 8% Passives, and 27% Detractors. Net Promoter Score tracks whether The Children's Hospital of Philadelphia's customers would recommend using the product based on a scale of -100 to 100.
The Children's Hospital of Philadelphia Overall NPS
| 65% | Promoters |
|---|---|
| 8% | Passives |
| 27% | Detractors |
The Children's Hospital of Philadelphia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 57 | May 2023 | 57 |
Jun 2023 47 | Jun 2023 | 47 |
Aug 2023 50 | Aug 2023 | 50 |
Nov 2023 41 | Nov 2023 | 41 |
Apr 2024 45 | Apr 2024 | 45 |
Oct 2024 47 | Oct 2024 | 47 |
Jan 2025 50 | Jan 2025 | 50 |
Feb 2025 43 | Feb 2025 | 43 |
May 2025 35 | May 2025 | 35 |
Jun 2025 33 | Jun 2025 | 33 |
Nov 2025 36 | Nov 2025 | 36 |
Jun 2026 38 | Jun 2026 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Children's Hospital of Philadelphia NPS by Gender
Female customers rated The Children's Hospital of Philadelphia's NPS 32 points higher than Male customers.
Male
34
The Children's Hospital of Philadelphia's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
66
The Children's Hospital of Philadelphia's NPS was rated 66 by Female customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
The Children's Hospital of Philadelphia NPS by Ethnicity
The Children's Hospital of Philadelphia's NPS was rated 42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 42 | Caucasian | 42 |
The Children's Hospital of Philadelphia NPS by Age
The Children's Hospital of Philadelphia's NPS was rated 100 points by customers ages 31-35 on Comparably.
The Children's Hospital of Philadelphia NPS by Usage
The Children's Hospital of Philadelphia's NPS was rated 100 points by customers who have used The Children's Hospital of Philadelphia's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
The Children's Hospital of Philadelphia Customer Reviews
Out of the 3 The Children's Hospital of Philadelphia customer reviews 3 were positive and 0 were constructive. The Children's Hospital of Philadelphia customer reviews reflect that all customers have a favorable experience using the products/services of the company.
The Children's Hospital of Philadelphia Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of The Children's Hospital of Philadelphia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Children's Hospital of Philadelphia Customer Loyalty Score by Gender
The Children's Hospital of Philadelphia's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
The Children's Hospital of Philadelphia Customer Loyalty Score by Ethnicity
The Children's Hospital of Philadelphia's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
The Children's Hospital of Philadelphia Customer Loyalty Score by Age
The Children's Hospital of Philadelphia's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
The Children's Hospital of Philadelphia Customer Loyalty Score by Usage
The Children's Hospital of Philadelphia's Customer Loyalty score was rated 100% by customers who have used The Children's Hospital of Philadelphia's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Children's Hospital of Philadelphia Customer Loyalty Score by Industry
The Children's Hospital of Philadelphia's Customer Loyalty score was rated 100% by Accounting industry customers.
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The Children's Hospital of Philadelphia Product Quality
4.2/5
The Children's Hospital of Philadelphia has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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The Children's Hospital of Philadelphia Product Information
The Children's Hospital of Philadelphia’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated The Children's Hospital of Philadelphia's product the highest.
- Website
- http://chop.edu
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into The Children's Hospital of Philadelphia Product Quality
The Children's Hospital of Philadelphia's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked The Children's Hospital of Philadelphia Product Quality the Highest
Ranked The Children's Hospital of Philadelphia Product Quality the Lowest
The Children's Hospital of Philadelphia Product Quality Score by Gender
Female customers rated The Children's Hospital of Philadelphia's Product Quality score 1.3 stars higher than Male customers.
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Male
3.5/5
Female
4.8/5
The Children's Hospital of Philadelphia Product Quality Score by Ethnicity
The Children's Hospital of Philadelphia's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
The Children's Hospital of Philadelphia Product Quality Score by Age
The Children's Hospital of Philadelphia's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
The Children's Hospital of Philadelphia Product Quality Score by Usage
The Children's Hospital of Philadelphia's Product Quality score was rated 4.6 stars by customers who have used The Children's Hospital of Philadelphia's products/services for Less than 1 Year.
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The Children's Hospital of Philadelphia Product Quality Score by Industry
The Children's Hospital of Philadelphia's Product Quality score was rated 3.1 stars by Accounting industry customers.
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The Children's Hospital of Philadelphia Pricing
The Children's Hospital of Philadelphia ROI & Value For Money
4/5
The Children's Hospital of Philadelphia has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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The Children's Hospital of Philadelphia Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into The Children's Hospital of Philadelphia ROI
The Children's Hospital of Philadelphia's ROI score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked The Children's Hospital of Philadelphia ROI the Highest
Ranked The Children's Hospital of Philadelphia ROI the Lowest
The Children's Hospital of Philadelphia ROI Score by Gender
Female customers rated The Children's Hospital of Philadelphia's ROI score 1.3 stars higher than Male customers.
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Male
3.3/5
Female
4.6/5
The Children's Hospital of Philadelphia ROI Score by Ethnicity
The Children's Hospital of Philadelphia's ROI score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Children's Hospital of Philadelphia.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
The Children's Hospital of Philadelphia ROI Score by Age
The Children's Hospital of Philadelphia's ROI score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Children's Hospital of Philadelphia.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
The Children's Hospital of Philadelphia ROI Score by Usage
The Children's Hospital of Philadelphia's ROI score was rated 4.6 stars by customers who have used The Children's Hospital of Philadelphia's products/services for Less than 1 Year.
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The Children's Hospital of Philadelphia ROI Score by Industry
The Children's Hospital of Philadelphia's ROI score was rated 3.1 stars by Accounting industry customers.
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The Children's Hospital of Philadelphia Customer Satisfaction (CSAT)
The Children's Hospital of Philadelphia Customer Satisfaction (CSAT) Score
83 / 100
The Children's Hospital of Philadelphia has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
61%
Satisfied
22%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Children's Hospital of Philadelphia Customer Satisfaction
The Children's Hospital of Philadelphia's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Male customers.
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Ranked The Children's Hospital of Philadelphia Customer Satisfaction the Highest
Ranked The Children's Hospital of Philadelphia Customer Satisfaction the Lowest
The Children's Hospital of Philadelphia Customer Satisfaction Score by Gender
Female customers rated The Children's Hospital of Philadelphia's Customer Satisfaction score 33 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
100 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
The Children's Hospital of Philadelphia Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Children's Hospital of Philadelphia's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.
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84 / 100
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
The Children's Hospital of Philadelphia Customer Satisfaction Score by Age
The Children's Hospital of Philadelphia's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
The Children's Hospital of Philadelphia Customer Satisfaction Score by Usage
The Children's Hospital of Philadelphia's Customer Satisfaction score was rated 100 points by customers who have used The Children's Hospital of Philadelphia's products/services for Less than 1 Year.
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The Children's Hospital of Philadelphia Customer Satisfaction Score by Industry
The Children's Hospital of Philadelphia's Customer Satisfaction score was rated 67 points by Accounting industry customers.
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"score": 67,
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}The Children's Hospital of Philadelphia Customer Service
4/5
The Children's Hospital of Philadelphia has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About The Children's Hospital of Philadelphia's Customer Service
Address
Philadelphia, PA 19104
Website
http://chop.edu
Phone Number
2155903804
Quick Insights into The Children's Hospital of Philadelphia Customer Service
The Children's Hospital of Philadelphia's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked The Children's Hospital of Philadelphia Customer Service the Highest
Ranked The Children's Hospital of Philadelphia Customer Service the Lowest
The Children's Hospital of Philadelphia Customer Service Score by Gender
Female customers rated The Children's Hospital of Philadelphia's Customer Service score 1.6 stars higher than Male customers.
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Male
3.1/5
Female
4.7/5
The Children's Hospital of Philadelphia Customer Service Score by Ethnicity
The Children's Hospital of Philadelphia's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Children's Hospital of Philadelphia.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
The Children's Hospital of Philadelphia Customer Service Score by Age
The Children's Hospital of Philadelphia's Customer Service score was rated 4.1 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
The Children's Hospital of Philadelphia Customer Service Score by Usage
The Children's Hospital of Philadelphia's Customer Service score was rated 4.1 stars by customers who have used The Children's Hospital of Philadelphia's products/services for Less than 1 Year.
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The Children's Hospital of Philadelphia Customer Service Score by Industry
The Children's Hospital of Philadelphia's Customer Service score was rated 3 stars by Accounting industry customers.
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The Children's Hospital of Philadelphia as an Employer
3.0/5
The Children's Hospital of Philadelphia has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of The Children's Hospital of Philadelphia
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Children's Hospital of Philadelphia scored a 38 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of The Children's Hospital of Philadelphia would recommend the brand to a friend. ENPS measures how likely The Children's Hospital of Philadelphia employees would recommend working at The Children's Hospital of Philadelphia to a friend.
Net Promoter Score
38
NPS Score
| 65% | Promoters |
|---|---|
| 8% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 29% | Promoters |
|---|---|
| 15% | Passive |
| 56% | Detractors |
