38
NPS
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The Johns Hopkins Hospital
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About The Johns Hopkins Hospital's Brand
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
The Johns Hopkins Hospital NPS
The Johns Hopkins Hospital's Net Promoter Score (NPS) is a 38 with 65% Promoters, 8% Passives, and 27% Detractors. Net Promoter Score tracks whether The Johns Hopkins Hospital's customers would recommend using the product based on a scale of -100 to 100.
The Johns Hopkins Hospital Overall NPS
| 65% | Promoters |
|---|---|
| 8% | Passives |
| 27% | Detractors |
The Johns Hopkins Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 33 | Dec 2022 | 33 |
Jan 2023 39 | Jan 2023 | 39 |
Feb 2023 43 | Feb 2023 | 43 |
Mar 2023 33 | Mar 2023 | 33 |
Apr 2023 37 | Apr 2023 | 37 |
May 2023 33 | May 2023 | 33 |
Jun 2023 27 | Jun 2023 | 27 |
Aug 2023 30 | Aug 2023 | 30 |
Oct 2023 27 | Oct 2023 | 27 |
Dec 2023 29 | Dec 2023 | 29 |
Feb 2024 36 | Feb 2024 | 36 |
Dec 2025 38 | Dec 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Johns Hopkins Hospital NPS by Gender
Female customers rated The Johns Hopkins Hospital's NPS 40 points higher than Male customers.
Male
0
The Johns Hopkins Hospital's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
40
The Johns Hopkins Hospital's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
The Johns Hopkins Hospital NPS by Age
The Johns Hopkins Hospital's NPS was rated -34 points by customers ages 61-65 on Comparably.
The Johns Hopkins Hospital NPS by Usage
The Johns Hopkins Hospital's NPS was rated 34 points by customers who have used The Johns Hopkins Hospital's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
The Johns Hopkins Hospital Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of The Johns Hopkins Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Johns Hopkins Hospital Customer Loyalty Score by Gender
Female customers rated The Johns Hopkins Hospital's Customer Loyalty score 12% higher than Male customers.
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Male
70%
Yes
Female
82%
Yes
The Johns Hopkins Hospital Customer Loyalty Score by Age
The Johns Hopkins Hospital's Customer Loyalty score was rated 40% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Johns Hopkins Hospital.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 40% | 61-65 | 40% |
The Johns Hopkins Hospital Customer Loyalty Score by Usage
The Johns Hopkins Hospital's Customer Loyalty score was rated 70% by customers who have used The Johns Hopkins Hospital's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
The Johns Hopkins Hospital Product Quality
3.6/5
The Johns Hopkins Hospital has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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The Johns Hopkins Hospital Product Information
The Johns Hopkins Hospital’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Quick Insights into The Johns Hopkins Hospital Product Quality
The Johns Hopkins Hospital's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked The Johns Hopkins Hospital Product Quality the Highest
Ranked The Johns Hopkins Hospital Product Quality the Lowest
The Johns Hopkins Hospital Product Quality Score by Gender
Female customers rated The Johns Hopkins Hospital's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of The Johns Hopkins Hospital.
Male
2.6/5
Female
3.7/5
The Johns Hopkins Hospital Product Quality Score by Age
The Johns Hopkins Hospital's Product Quality score was rated 2 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Johns Hopkins Hospital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2 | 61-65 | 2 |
The Johns Hopkins Hospital Product Quality Score by Usage
The Johns Hopkins Hospital's Product Quality score was rated 3.5 stars by customers who have used The Johns Hopkins Hospital's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
The Johns Hopkins Hospital Pricing
The Johns Hopkins Hospital ROI & Value For Money
3.8/5
The Johns Hopkins Hospital has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into The Johns Hopkins Hospital ROI
The Johns Hopkins Hospital's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked The Johns Hopkins Hospital ROI the Highest
Ranked The Johns Hopkins Hospital ROI the Lowest
The Johns Hopkins Hospital ROI Score by Gender
Female customers rated The Johns Hopkins Hospital's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of The Johns Hopkins Hospital.
Male
3/5
Female
3.6/5
The Johns Hopkins Hospital ROI Score by Age
The Johns Hopkins Hospital's ROI score was rated 1.8 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of The Johns Hopkins Hospital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.8 | 61-65 | 1.8 |
The Johns Hopkins Hospital ROI Score by Usage
The Johns Hopkins Hospital's ROI score was rated 3.5 stars by customers who have used The Johns Hopkins Hospital's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
The Johns Hopkins Hospital Customer Satisfaction (CSAT)
The Johns Hopkins Hospital Customer Satisfaction (CSAT) Score
69 / 100
The Johns Hopkins Hospital has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
25%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Johns Hopkins Hospital Customer Satisfaction
The Johns Hopkins Hospital's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked The Johns Hopkins Hospital Customer Satisfaction the Highest
Ranked The Johns Hopkins Hospital Customer Satisfaction the Lowest
The Johns Hopkins Hospital Customer Satisfaction Score by Gender
Female customers rated The Johns Hopkins Hospital's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of The Johns Hopkins Hospital.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
The Johns Hopkins Hospital Customer Satisfaction Score by Age
The Johns Hopkins Hospital's Customer Satisfaction score was rated 33 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Johns Hopkins Hospital.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 33% |
The Johns Hopkins Hospital Customer Service
3.7/5
The Johns Hopkins Hospital has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About The Johns Hopkins Hospital's Customer Service
Website
https://www.hopkinsmedicine.org/the_johns_hopkins_hospital/index.html
Quick Insights into The Johns Hopkins Hospital Customer Service
The Johns Hopkins Hospital's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked The Johns Hopkins Hospital Customer Service the Highest
Ranked The Johns Hopkins Hospital Customer Service the Lowest
The Johns Hopkins Hospital Customer Service Score by Gender
Female customers rated The Johns Hopkins Hospital's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of The Johns Hopkins Hospital.
Male
2.8/5
Female
3.7/5
The Johns Hopkins Hospital Customer Service Score by Age
The Johns Hopkins Hospital's Customer Service score was rated 1.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Johns Hopkins Hospital.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
The Johns Hopkins Hospital Customer Service Score by Usage
The Johns Hopkins Hospital's Customer Service score was rated 3.5 stars by customers who have used The Johns Hopkins Hospital's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
The Johns Hopkins Hospital as an Employer
4.5/5
The Johns Hopkins Hospital has a 4.5/5 stars for its overall company culture rated by their employees
top
20%
CEO of The Johns Hopkins Hospital
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Johns Hopkins Hospital scored a 38 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of The Johns Hopkins Hospital would recommend the brand to a friend. ENPS measures how likely The Johns Hopkins Hospital employees would recommend working at The Johns Hopkins Hospital to a friend.
Net Promoter Score
38
NPS Score
| 65% | Promoters |
|---|---|
| 8% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 54% | Promoters |
|---|---|
| 20% | Passive |
| 26% | Detractors |
