45
NPS
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Tinuiti
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About Tinuiti's Brand
Tinuiti is the largest independent performance marketing firm across Streaming TV and the Triopoly of Google, Facebook, Amazon, with nearly $3 billion in digital media under management and over 1,100 employees.
Brand at a Glance
61%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Tinuiti NPS
Tinuiti's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Tinuiti's customers would recommend using the product based on a scale of -100 to 100.
Tinuiti Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Tinuiti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 50 | Sep 2021 | 50 |
Jan 2022 60 | Jan 2022 | 60 |
Feb 2022 33 | Feb 2022 | 33 |
Mar 2022 43 | Mar 2022 | 43 |
Jun 2022 50 | Jun 2022 | 50 |
Aug 2022 54 | Aug 2022 | 54 |
Sep 2022 46 | Sep 2022 | 46 |
Mar 2023 50 | Mar 2023 | 50 |
Jul 2023 39 | Jul 2023 | 39 |
Dec 2023 43 | Dec 2023 | 43 |
Jan 2024 40 | Jan 2024 | 40 |
Sep 2024 44 | Sep 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tinuiti Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Tinuiti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tinuiti Product Quality
3.3/5
Tinuiti has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Tinuiti Product Information
Tinuiti’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://tinuiti.com/
- Company Size
- 1,001-5,000 Employees
Industry
Marketing, Advertising and Research
Tinuiti Pricing
Tinuiti ROI & Value For Money
3.2/5
Tinuiti has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Tinuiti Customer Satisfaction (CSAT)
Tinuiti Customer Satisfaction (CSAT) Score
75 / 100
Tinuiti has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tinuiti Customer Service
3.3/5
Tinuiti has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Tinuiti's Customer Service
Address
142 W 36th St, Floor 11, New York City, NY 10018
Website
https://tinuiti.com/
Phone Number
(646) 350-2789
Tinuiti's Social Links
Tinuiti as an Employer
4.6/5
Tinuiti has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Tinuiti scored a 45 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Tinuiti would recommend the brand to a friend. ENPS measures how likely Tinuiti employees would recommend working at Tinuiti to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 70% | Promoters |
|---|---|
| 16% | Passive |
| 14% | Detractors |
