50
NPS
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Titan International
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About Titan International's Brand
Titan International, the leader of both Titan and Goodyear Farm Tire brands, offers a full line of wheels, tires and undercarriage products.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Titan International NPS
Titan International's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Titan International's customers would recommend using the product based on a scale of -100 to 100.
Titan International Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Titan International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Nov 2023 33 | Nov 2023 | 33 |
Jan 2024 50 | Jan 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Titan International Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Titan International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Titan International Product Quality
4.1/5
Titan International has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Titan International's overall Product Quality score rated by its users and customers.
Titan International Product Information
Titan International’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.titan-intl.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Titan International Pricing
Titan International ROI & Value For Money
4/5
Titan International has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Titan International's overall ROI score rated by its users and customers.
Titan International Customer Satisfaction (CSAT)
Titan International Customer Satisfaction (CSAT) Score
100 / 100
Titan International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Titan International Customer Service
4/5
Titan International has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Titan International's overall Customer Service score rated by its users and customers.
About Titan International's Customer Service
Address
2701 Spruce St., Quincy, IL
Website
http://www.titan-intl.com/
Phone Number
217-228-6011
Titan International as an Employer
3.8/5
Titan International has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Titan International scored a 50 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Titan International would recommend the brand to a friend. ENPS measures how likely Titan International employees would recommend working at Titan International to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
