-72
NPS
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Townsquare Media
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About Townsquare Media's Brand
Townsquare Media, an entertainment and digital marketing services company, operates digital, radio and live event properties in the U.S.
Brand at a Glance
64%
Customer Loyalty
2.1/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
Townsquare Media NPS
Townsquare Media's Net Promoter Score (NPS) is a -72 with 11% Promoters, 6% Passives, and 83% Detractors. Net Promoter Score tracks whether Townsquare Media's customers would recommend using the product based on a scale of -100 to 100.
Townsquare Media Overall NPS
| 11% | Promoters |
|---|---|
| 6% | Passives |
| 83% | Detractors |
Townsquare Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -33 | Mar 2022 | -33 |
Apr 2022 -60 | Apr 2022 | -60 |
May 2022 -67 | May 2022 | -67 |
Aug 2022 -71 | Aug 2022 | -71 |
Feb 2023 -60 | Feb 2023 | -60 |
Mar 2023 -67 | Mar 2023 | -67 |
Apr 2023 -69 | Apr 2023 | -69 |
May 2023 -71 | May 2023 | -71 |
Aug 2023 -73 | Aug 2023 | -73 |
Dec 2024 -75 | Dec 2024 | -75 |
Jan 2025 -72 | Jan 2025 | -72 |
Apr 2025 -72 | Apr 2025 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Townsquare Media NPS by Gender
Townsquare Media's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Townsquare Media's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Townsquare Media's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Townsquare Media NPS by Ethnicity
Townsquare Media's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Townsquare Media NPS by Age
Townsquare Media's NPS was rated -100 points by customers ages 36-40 on Comparably.
Townsquare Media NPS by Usage
Townsquare Media's NPS was rated -100 points by customers who have used Townsquare Media's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Townsquare Media Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Townsquare Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Townsquare Media Customer Loyalty Score by Gender
Female customers rated Townsquare Media's Customer Loyalty score 32% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Townsquare Media.
Male
46%
Yes
Female
78%
Yes
Townsquare Media Customer Loyalty Score by Ethnicity
Townsquare Media's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Townsquare Media.
66
out of 100
Caucasian
Townsquare Media Customer Loyalty Score by Age
Townsquare Media's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Townsquare Media.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
Townsquare Media Customer Loyalty Score by Usage
Townsquare Media's Customer Loyalty score was rated 49% by customers who have used Townsquare Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Townsquare Media Product Quality
2.1/5
Townsquare Media has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Townsquare Media Product Information
Townsquare Media’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://townsquaremedia.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
Media
Small Business Services
Sports & Entertainment
Quick Insights into Townsquare Media Product Quality
Townsquare Media's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Townsquare Media Product Quality the Highest
Ranked Townsquare Media Product Quality the Lowest
Townsquare Media Product Quality Score by Gender
Male customers rated Townsquare Media's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Townsquare Media.
Male
1.7/5
Female
1.5/5
Townsquare Media Product Quality Score by Ethnicity
Townsquare Media's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Townsquare Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Townsquare Media Product Quality Score by Age
Townsquare Media's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Townsquare Media.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Townsquare Media Product Quality Score by Usage
Townsquare Media's Product Quality score was rated 1.5 stars by customers who have used Townsquare Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Townsquare Media Pricing
Townsquare Media ROI & Value For Money
1.9/5
Townsquare Media has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Townsquare Media ROI
Townsquare Media's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Townsquare Media ROI the Highest
Ranked Townsquare Media ROI the Lowest
Townsquare Media ROI Score by Gender
Male customers rated Townsquare Media's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Townsquare Media.
Male
1.7/5
Female
1.5/5
Townsquare Media ROI Score by Ethnicity
Townsquare Media's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Townsquare Media.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Townsquare Media ROI Score by Age
Townsquare Media's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Townsquare Media.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Townsquare Media ROI Score by Usage
Townsquare Media's ROI score was rated 1.5 stars by customers who have used Townsquare Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Townsquare Media Customer Satisfaction (CSAT)
Townsquare Media Customer Satisfaction (CSAT) Score
26 / 100
Townsquare Media has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
48%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Townsquare Media Customer Satisfaction
Townsquare Media's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Male customers.
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Ranked Townsquare Media Customer Satisfaction the Highest
Ranked Townsquare Media Customer Satisfaction the Lowest
Townsquare Media Customer Satisfaction Score by Gender
Townsquare Media's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Townsquare Media.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Townsquare Media Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Townsquare Media's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Townsquare Media.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
67%
Townsquare Media Customer Satisfaction Score by Age
Townsquare Media's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Townsquare Media.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Townsquare Media Customer Satisfaction Score by Usage
Townsquare Media's Customer Satisfaction score was rated 0 points by customers who have used Townsquare Media's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Townsquare Media Customer Service
2/5
Townsquare Media has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Townsquare Media's Customer Service
Address
Greenwich, CT
Website
http://townsquaremedia.com
Phone Number
+1 203-861-0900
Quick Insights into Townsquare Media Customer Service
Townsquare Media's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Townsquare Media's Customer Service score.
Ranked Townsquare Media Customer Service the Highest
Ranked Townsquare Media Customer Service the Lowest
Townsquare Media Customer Service Score by Gender
Male customers rated Townsquare Media's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Townsquare Media.
Male
2/5
Female
1.5/5
Townsquare Media Customer Service Score by Ethnicity
Townsquare Media's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Townsquare Media.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Townsquare Media Customer Service Score by Age
Townsquare Media's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Townsquare Media.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Townsquare Media Customer Service Score by Usage
Townsquare Media's Customer Service score was rated 1.7 stars by customers who have used Townsquare Media's products/services for Less than 1 Year.
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Townsquare Media as an Employer
2.5/5
Townsquare Media has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Townsquare Media scored a -72 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Townsquare Media would recommend the brand to a friend. ENPS measures how likely Townsquare Media employees would recommend working at Townsquare Media to a friend.
Net Promoter Score
-72
NPS Score
| 11% | Promoters |
|---|---|
| 6% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 16% | Promoters |
|---|---|
| 16% | Passive |
| 68% | Detractors |
